Location Manager-Venice, Fl

NOW HIRING!!!

SUMMARY

The Location Manager is responsible for overall supervision of operations of the dermatology clinic, both clinical and administrative, ensuring that the expectations and needs of patients are being met through the smooth and efficient provision of services. The person in this role is responsible for the effective and successful management of labor, productivity, quality control, and safety measures, and also tracks and compiles data for financial and operational reviews. The Location Manager carries out all supervisory responsibilities in accordance with company policies, procedures, compliance standards, and applicable federal and state laws and regulations. Additional duties may be assigned to persons employed as Location Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Recruit, hire, and train employees as needed; coach and counsel employees for personal career development as their roles relate to organizational goals; address job performance and behavioral issues when necessary; perform periodic performance evaluations
2. Provide daily management for the clinic; supervise all functions of administrative and clinical staff, assisting when needed and holding any personnel-related files confidential
3. Develop staffing schedules to provide optimal support for providers; monitor employee time for overtime; approve time for employees
4. Coordinate the efforts of providers, aestheticians, other clinical staff, and office staff to ensure quality patient care
5. Ensure compliance with all state and federal regulations and guidelines for environmental safety, workers' compensation, wage and hour laws, OSHA, CLIA, Board of Pharmacy, DEA, etc.
6. Oversee financial processes of practice location for accuracy and timeliness, e.g. insurance verification, payments, charge entry, daily processing of balance sheets and batches (closing, posting, scanning), etc.
7. Monitor and address patient balances; monitor encounter without charge report
8. Make daily bank deposit
9. Maintain accurate petty cash log and submit for reimbursement in a timely manner
10. Respond to medical record requests in a timely manner, using appropriate guidelines and following HIPAA regulations when disclosing information
11. Review provider schedules and calendars to ensure accuracy and openings on a daily basis
12. Maintain adequate inventory of supplies, including injectables
13. Serve as liaison to the community and to primary care physicians in order to promote professional and working relationships
14. Assist with seminars, marketing, and other projects to grow the business and increase revenues
15. Conduct periodic staff meetings; attend scheduled regional meetings
16. Fulfill mandatory in-service education/training requirements; ensure compliance by others at the location
17. Represent the company for unemployment determinations and appeals, as well as in other circumstances such as regulatory agency reviews
18. Maintain daily oversight of biopsy log management
19. Provide for training of staff; educate staff on new policies and procedures in a timely manner
20. Call post-op patients; return patient phone calls
21. Coordinate referrals
22. May perform other duties or special projects as required or as assigned

OTHER DUTIES AND RESPONSIBILITIES

1. Assist providers, if necessary, to maintain patient flow
2. Oversee equipment maintenance
3. Schedule surgical appointments, or delegate this task appropriately
4. Obtain prior authorizations/pre-certifications, or delegate this task appropriately

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of ADCS policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties
2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned; ability to oversee appropriate electronic health record access by other staff
3. Knowledge of medical terminology and ability to use appropriately
4. Excellent organizational skills
5. Excellent verbal and written communication skills
6. Skilled in using computers; skilled in typing/keyboarding with typing speed of 40 wpm or greater preferred
7. Knowledge of general and practice-related computer programs; knowledge of medical billing
8. Ability to practice confidentiality and follow HIPAA regulations with patient information; ability to oversee HIPAA compliance by other staff
9. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization
10. Ability to recognize a problem and effectively problem-solve, accessing guidance from the Regional Manager, Human Resources, Compliance, or other resources when necessary
11. Ability to manage time efficiently, prioritize, multi-task, and adapt to change
12. Ability to maintain high level of accuracy in all documentation and in the performance of all job duties
13. Ability to perform the essential job duties within the scope of education and training
14. Ability to work independently while promoting and maintaining a productive team working environment

PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times
• Adhere to ethical principles and core ADCS values
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity
• Demonstrate initiative and responsibility for actions
• Work as an effective team member
• Maintain a strong record for attendance and punctuality in arriving at work
• Enhance skills through continuing education

EDUCATION

• High school diploma or GED required
• Associate degree or higher preferred
• Completion of training from a medical vocational training program or nursing program preferred

EXPERIENCE

Previous experience in a physician practice environment required

Minimum 2 years supervisory/management experience preferred

Previous experience in a dermatology clinic preferred

LICENSURE/CERTIFICATIONs REQUIREMENTS

None

LANGUAGE/COMMUNICATION REQUIREMENTS

• Ability to read and interpret work-related documents such as reports, communications, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to respond to routine correspondence as appropriate
• Ability to listen, speak, and interact effectively with all patients and co-workers, adapting communication for optimal understanding
• Ability to communicate professionally and appropriately with employees at every level within the organization
• Ability to speak effectively before groups of employees or others
• Ability to practice professional telephone etiquette and techniques on all calls

MATHEMATICAL SKILLS

The Location Manager must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. The person in this position must be able to calculate rates, ratios, and percentages, and to create and interpret graphs.

REASONING ABILITY

Must possess strong problem identification and resolution skills to effectively manage clinic operations and provide supervision over all staff. Must be able to compile and analyze statistics and financial data and a variety of data furnished in written, oral, diagram, or schedule form. Must be able to resolve complications involving several variables in difficult and stressful situations, in accordance with company policies and values.

WORK ENVIRONMENT AND CONDITIONS

Work is performed in a medical clinic and offices. Involves frequent telephone and in-person contact with patients, staff, vendors, providers, and management. Requires some flexibility in working hours. Requires the ability to multi-task while working in a demanding, stressful environment and to effectively resolve conflicts as they arise. Weekend work may be required. Occasional travel required.

PHYSICAL DEMANDS

Work requires prolonged periods of sitting, with periods of standing and walking. Tasks require grasping, fine finger and hand dexterity, and computer keyboarding and mouse usage. This position requires that the employee be able to push/pull, reach, bend, and kneel/crouch/squat. Lifting up to 10 pounds required, with occasional lifting up to 25 pounds. Extensive reading and writing/typing is required. Normal vision required, with or without corrective lenses. Normal hearing is required.

NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by Management, without notice, according to the operations at any given time.