Lighting Showroom Manager - Charleston Lighting & Interiors

SHOWROOM MANAGER Charleston, SC

Quick Overview: The Showroom Manager is responsible for aggressively driving the growth of sales in our Lighting Showroom, and managing inventory & expenses within budget. This role will provide leadership, inspiration and direction to the team in the achievement of these goals, with oversight of the sales and warehouse teams. The Showroom Manager will create and implement strategic plans for rapidly increasing sales, coaching the team toward those goals, and ensuring a focus on collaboratively working with customers for scheduling, and adherence to delivery dates.

Highlights of Required Talents:

• 3+ years Showroom management experience in a high end design-related industry, lighting, experience preferred
• Excellent Sales Track Record
• Results-Oriented Employee Leadership - Inspiring, Coaching, & Mentoring
• (See job description for full list of Talents

This is just a quick snapshot of this exciting position. If this sounds intriguing, we invite you to read the full job description below to see if this is a match for your talents and career goals.

We look forward to hearing from you!

Full Job Description:SECTION I: GENERAL OVERVIEW AND REPORTING

The Showroom Manager is responsible for providing leadership and direction to the Showroom team, as well as hands-on service to internal and external customers. This role will be responsible for sales, customer service, P&L, and showroom oversight. In addition, this position will create initiatives to increase sales during the customer interaction process, and will work with all internal departments to ensure customer satisfaction, problem resolution, and improved efficiencies. This is an exempt position, reporting to the General Manager - Stores.

SECTION II: DUTIES AND AREAS OF RESPONSIBILITY

The primary duties of the Showroom Manager consist of, but are not limited to, the following:

1. Employee Management of the Showroom personnel (in-store & outside)

• Interview, select, onboard and train new employees, in compliance with company procedures/guidelines, and federal and state governmental laws and regulations.
• Inspire, encourage, and coach team members to consistently achieve quality and departmental goals.
• Provide timely performance coaching and counseling in the form of daily verbal feedback, annual performance evaluations, frequent positive encouragement and recognition, and documented disciplinary actions as necessary (working closely with HR).
• Manage employee PTO (time off) requests to ensure adequate departmental coverage, and employees' compliance with company guidelines. Review & approve time in HRIS system.
• Identify employees' training/developmental needs and ensure the accomplishment of those training objectives

1. Sales Departmental Management: Lead the showroom team (as well as performing) the following activities:

• Sales & Marketing Activities
  • Provide a consultative sales approach and cultivate partner relationships with customers
  • Work with customers on identifying their lighting experience needs
  • Create and provide customers' lighting solutions to meet their needs
  • Prepare quotations for customer orders
  • Coordinate with internal departments, including operations, design, sales and purchasing to coordinate orders, obtain approvals, expedite issues, coordinate new product training, etc.
  • Provide support to team regarding unusual or challenging sales situations
  • Coach sales team members to ensure sales goals are being achieved/exceeded
  • Analyze website and marketing efforts, and make recommendations, to ensure target audience is being reached
  • Host trade and/or customer events to increase public awareness of products/services

• Maintain and inspire a culture of "service excellence"
• Ensure customers are greeted promptly, and assisted timely throughout the sales process
• Maintain processes and organization designed to provide customers with an exemplary customer service experience
• Lead the team in finding resourceful solutions to meet and exceed customer needs and expectations
• Assist new employees with problem resolution of difficult or unusual job-related issues
• Initiate programs to inspire the team to increase sales opportunities when assisting customers (i.e. substitutions, accessories, etc.)
• Encourage & train the team to become "Trusted Advisors" and partners with their customers (versus order takers)
• Provide technical guidance to customers and the team

• Oversee effective and efficient project management of key orders and customers
  • Coordinating w/internal and external stakeholders on initial order placement
  • Coordinating internal company activities in the fulfillment of the project goals
  • Participating in internal project meetings and project site meetings, where applicable
  • Providing continual & timely, project-related communication to customers, business partners, and internal departments to ensure project timelines are met
  • Maintaining close contact with the customer to proactively address issues or changes in scope

• General Customer Service & Order Management
• Follow company procedures for order processing and management
• Cultivate partnership relationships with distributor and contractor base
• Monitor delayed orders to ensure customers are taking deliveries within a reasonable time of order placement and reallocate products as needed

1. Showroom & Warehouse General Management

• Heavy focus on executing the financial goals of the business
• Achieve EBITDA, sales and operating expense targets
• Forecast and budget detailed line items
• Manage showroom P&L (ensuring revenue objectives are being met, and expenses are controlled within budget)
• Monitor and control receivables
• Showroom building upkeep - ensure showroom is "customer ready" at all times, and the building is appropriately maintained
• Ensure warehouse organization is being maintained, and inventory is accurate (cycle counts, year end inventory, etc.)
• Review inventory periodically, ensuring correct products are being purchased
• Approve inventory purchases
• Collaborate with internal departments to improve processes
• Provide internal departments with customer feedback/info
• Compile departmental data as requested.
• Manage special projects, as assigned

SECTION III: NECESSARY SKILLS AND ATTRIBUTES

• 3+ years Showroom management experience in a high end design-related industry, lighting, experience preferred
• Marketing knowledge & understanding
• Experience in a relationship-oriented sales environment
• Demonstrated employee performance management (coaching, mentoring, inspiring)
• Excellent communication (verbal and written) and interpersonal skills.
• Superb organizational and problem resolution abilities
• Professional, helpful attitude toward internal and external customers
• Superior record of dependability/reliability
• Computer competency in MS Word & MS Excel (35+ wpm typing skills), and accurate data entry skills.
• Ability to work professionally in fast-paced environment, both independently, and as a member of a team
• Effective time management skills, with an ability to prioritize workload
• Business-related degree preferred, or equivalent experience
• Professional appearance and demeanor

SECTION IV: PHYSICAL REQUIREMENTS

• Must be able to work in a standing/walking/sitting position for extended periods of time.
• Visual acuity to read documents, computer screens, and files.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, and reach to perform filing functions.
• Ability to hear and speak on the phone

Note: The statements herein are intended to describe the general nature & levels of the work performed by employees, but are not a complete list of responsibilities, duties, & skills required of personnel so classified. Furthermore, they do not establish a contract for employment & are subject to change at the discretion of the employer. Organizational and reporting structures may also change at the company's discretion.

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