Date Posted
Category
Salary
Job type
Level
Location
Save job Apply now
Company

SPECTRAFORCE TECHNOLOGIES Inc.

addressAddressCambridge, MA
type Form of workCONTRACTOR
salary SalaryUp to $33
CategoryInformation Technology

Job description

Job Title: Level 2 Desktop Technician IIJob Location: Cambridge, MA- onsiteJob Duration: 12 Months
Pay Range: $30-$33/hr on W2

Top 3-5 Requirements:
 
1: Solid Win7 and Win10 Understanding
2: Service Now Ticketing System experience
3. Experience supporting hardware attached to lab instruments
4: System Refresh experience
5: VTC and O365 experience (Teams/OneDrive)
 
RESPONSIBILITIES:
 
Work with the Service Desk, other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s PC support; provide hands-on and remote controlled PC support services; provide expertise on support services when requested by peers and clients. May be required to reload base images on PC’s; Lead/participate in Hardware & Software deployments; Follow Hardware and Software procurement usage guidelines; management of printing problems and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; reconcile client demand for services with available resources; record all support activities for proper measurement of work performed.
 
COMPETENCIES:

  • Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Hands on Support, Lab Instrument Support, data networks, and application environments.
  • Experience with customer service functions in PC support; demonstrated exceptional organizational skills; familiarity with Windows operating system; ability to ascertain the criticality of incoming requests; fundamental understanding of Outlook and Office Applications.
  • Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures, ability to follow and document resolutions using Knowledge Management tools.
  • Troubleshooting experience; referencing knowledge articles; working with team and other IT staff members; meeting and talking on the phone with vendors to solve issue and install hardware/software.

QUALIFICATIONS:

  • Associates Degree in Computer Science or related discipline: at least four or more years of experience in computer support.
  • Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; wants to ownership and pushes to learn environment and tools being used for support

 
Top 3-5 Requirements:
 
1: Solid Win7 and Win10 Understanding
2: Service Now Ticketing System experience
3. Experience supporting hardware attached to lab instruments
4: System Refresh experience
5: VTC and O365 experience (Teams/OneDrive)
 
Interview Process
 
• Please define your required Interview Process:
• First round: 30 video with HM
• Second round: Video with HM and a couple of members from the team
 
 
Education: Advanced degree or equivalent work experience required, preferably in IT Project Management.

Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential.  Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
 
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.

SPECTRAFORCE TECHNOLOGIES Inc. - The previous day - a week ago

Related keywords

Level 2 Desktop Technician (W2/ONSITE)

Jobs in the same company

Level 2 Desktop Technician (W2/ONSITE)

IT Disaster Recovery Analyst - Hiring Now

Spectraforce Technologies Inc

Updating

Fort Wayne, In

Clinical Manufacturing Associate - Urgent

Spectraforce Technologies Inc

Updating

Warren, Nj

SRE / Power BI Analyst

SPECTRAFORCE TECHNOLOGIES Inc.

$60+

Durham, NC

NoSQL-Database Developer - 100% remote (Austin, TX)

SPECTRAFORCE TECHNOLOGIES Inc.

Depends on Experience

Austin, TX

Cloud Architect

SPECTRAFORCE TECHNOLOGIES Inc.

Depends on Experience

Remote - Hartford, CT

Sr Informatica Developer/Lead

SPECTRAFORCE TECHNOLOGIES Inc.

Depends on Experience

Auburn Hills, MI

Jobs in the same category

Level 2 Desktop Technician (W2/ONSITE)

Pharmacy Technician

Walgreens

Updating

Gulf Shores, AL

Customer Service Agent - UniFirst

UniFirst

Updating

San Antonio, Texas, United States

Data Entry Clerk

Long's Human Resource Services

$15 to $18 Hourly

Gulf Shores, AL

Maintenance Tech Clinics & Offsite locations

South Baldwin Regional Medical Center

Updating

Foley, AL

Security Guard

Kerberos International, Inc.

$14.00 Per Hour

San Antonio, Texas, United States

Personal Care Aide / Caregiver

Sisters Care In-Home Care

$13.00 Per Hour

San Antonio, Texas, United States

Server

PJ Whelihan's- Newtown Square

Updating

Newtown Square, Pennsylvania, United States

Server

Tupelo Honey

Updating

Raleigh, North Carolina, United States

Tier 1 Customer Experience Specialist - $16 + up to $400 monthly bonuses

OKIN Process

$16.00 - $19.00 Per Hour

San Antonio, Texas, United States

Entry Room Server

Vail Mountain

$20.00 Per Hour

Vail, Colorado, United States

Eggroll Cafe - Barista Server

Eggroll Cafe

$14.25 - $20.00 Per Hour

Lowell, Massachusetts, United States

Related jobs

Level 2 Desktop Technician (W2/ONSITE)

Pharmacy Technician

Walgreens

Updating

Gulf Shores, AL

Maintenance Technician

Picerne Real Estate Group

Updating

Orlando, FL

Sterilization Tech 2, Central Sterile, Part Time,WKND DAYS 6a - 6:30p

Baptist Health South Florida

$15.00 - $19.00 Per Hour

South Miami, Florida, United States

Office Assistant - onsite

Trax USA Corp.

$34K - $48K (Glassdoor est.)

Miami, Florida, United States

Maintenance Technician I

Cintas

Updating

Indiana, PA

Maintenance Technician

Gateway Management Company

Updating

Valley, AL

Maintenance Technician

SRI Management LLC

Updating

Greensboro, GA

ABA Behavior Technician

Learning ARTS

$26.00 - $30.00 Per Hour

San Francisco, California, United States

Freelance Audio Visual Technician

A-V Services Inc.

$35.00 Per Hour

San Francisco, California, United States

Instrumentation/Electrical Technician (Hammond IN)

Unilever

$74K - $80K

Hammond, Indiana, United States

Entry Level Sales Professional

Altitude Development Group

Updating

Jackson, TN

Residential Installation & Service Technician (Up to $1500 Sign On Bonus)

Comcast

$18.00 Per Hour

Chicago, Illinois, United States

Similar company

Level 2 Desktop Technician (W2/ONSITE)