Address
Form of work
SalaryAt The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Functional Job Summary:
Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.
Investigate, secure, and analyze information pertaining to employees’ eligibility status, medical condition, occupational or employer requirements, and statutory regulations to accurately determine eligibility for and entitlement to leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking leaves within prescribed timeframes and service expectations. Make and communicate eligibility and leave decisions, and report or manage ongoing leaves timely and accurately.
Provide accurate and appropriate leave information to employees, employers, sales offices, and other interested parties; resolve issues through effective oral and written communication. Analyze, research, and respond to questions and issues, involving the appropriate people within or outside the department or company.
Approve leave and PFL/PFML decisions, system data, letters, and communications for less-seasoned staff; provide training for the department, teams, and individuals on leave administration.
Provide team with expertise on regulations and administrative issues impacting PFL/PFML and leave management. Responding to and resolving complex leave-only and PFL/PFML account inquiries.
Education & Experience:
Associate’s degree in business, science or related field - PREFERRED
2+ years of general office/customer service experience required.
1+ years of leave, benefits or disability claim management experience required.
Knowledge & Skills: Has complete understanding of job and applies working knowledge.
Job Complexity & Judgment: Works on wide range of assignments that are moderately complex. Often defines procedures on how to complete project work when assigned in the form of objectives.
Independence & Supv required: Typically receives little instruction on daily work. May require general instructions on new assignments.
Interaction & Influence: Contacts are typically company wide. May communicate with management. Networks with internal peers.
Physical Demands: N/A
Disclaimer:
StanCorp Financial Group, Inc. and its subsidiaries are equal opportunity employers and believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary qualifications and functions, but not to limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and
comprehensive benefits
including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.
Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.
Salary Range:
19.00 - 25.48 Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
