Learning Analyst

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

How will you make an impact in this role? If you are a solution's focused professional with a passion for customer servicing to drive a top-notch employee experience then this an exciting opportunity within the Human Resources Servicing team for the position of Learning Analyst, Colleague Servicing supporting Global Learning Operations. This role is based in the US and can be onsite/virtual/hybrid.

This highly collaborative global role will have a primary focus on the Americas Region while maintaining secondary focus and support for the Europe and Pan Asia region. This role requires you to be a highly organized self-starter who loves working in strong collaboration across the Human resources function and Business Partners across the Enterprise. Responsibilities include but not limited to the following: Create and maintain learning content and ensure day to day service delivery quality standards and operational SLAs are met using Cornerstone and Salesforce case management system.

Strong Time Management and Account Management Skills with ability to manage cornerstone queries and content and assignment requests (via Salesforce Case Management) and customer expectations. Support and help drive Team initiatives to enhance and continuously improve the Learning Administration Service Delivery Model. Support and provide input for the tracking and reporting of operational metrics, update dashboards, and identify key trends and opportunities for improvement and further servicing opportunities.

Help maintain Standard Operating Procedures and reference documentation for accuracy and update as necessary Develop strong partnerships and relationships with the LMS Administration community across the Enterprise to identify opportunities to enhance both the colleague experience and drive E2E process enhancement. Provide input on learning administration delivery model and proactively identify process improvements Facilitate Admin office hours and themed based Admin sessions when required Proactively keep up to speed on new functionality and identify changes and opportunities during Quarterly system releases. Partner and collaborate with team leads on new LMS releases, LMS system patches and Learning system improvements.

Provide reporting and content insights to Business Partners Minimum Qualifications 2 years' experience with Cornerstone Learning Management spanning all Learning Types, Assignments and Custom Emails including knowledge of Learning Administration best practices along with a strong attention to detail. Cornerstone Reporting 2.0 intermediate level Intermediate Excel skills and willingness to elevate reporting skill set Strong interpersonal and facilitation skills to include the ability to communicate confidently and build/maintain effective relationships at all levels. A detail-orientated problem solver with ability to interpret data into actionable recommendations.

Proven project delivery experience. Successfully worked within a global team and managing multiple tasks/initiatives in parallel. Adaptability to adjust working style effectively under pressure and navigate through multiple conflicting priorities.

Highest standards of integrity and professionalism while being a strong team player. Prior experience within an HR function is highly preferred but not mandatory. A self-starter who can operate with minimal day to day oversight.

Willingness to attend meetings out of normal working hours to accommodate global team meetings and initiatives. Cross Cultural sensitivity is a must. Strong English written and verbal communication skills.

Bachelor's Degree or equivalent experience. Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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