Lead Barista

JOB DESCRIPTION

Job Title: LeadBarista Effective Date: 3/7/2024

Reports to: Café Manager Salary Range: $24.62 per hour

Schedule: 6:00 AM – 2:00 PM (Monday- Friday, Flexible Monday hours, occasional weekends and events)

Status: ☒Regular ☐Temporary ☒Full-Time ☐Part-Time FLSA: ☐ Exempt ☒ Non-Exempt

The ʔálʔal (home in Lushootseed) Café is more than just another café: Located on occupied Duwamish, we believe in providing healing-centered spaces and cultivating confidence in employment skills. Featuring a decolonized menu, produce sourced from Native/Tribal businesses, and artwork from around Indian country, we strive every day to provide an Indigenous space in Pioneer Square.

Job Summary: Sensitivity to the needs of homeless and Indigenous cultures is required. Baristas make and serve beverages, such as coffee and tea, and foods. The Lead Barista explains menu items to customers, cleans the barista workstation and cafe, and ensures that customers are comfortable and satisfied. In addition, the Lead Baristas leads other staff in the performance of their responsibilities by serving as a resource and example to ensure smooth operation in the café. Further, the Lead Barista will collaborate with the Café Manager in the management and promotion of Café social media accounts.

Goals and objectives are established and evaluated by the Chief Community Development Officer and Café Manager.

Duties/Responsibilities (including but not limited to):

Admin Skills:

1. Assist the Café Manager in the management of social media accounts.
2. Collaborate with Café Manager with marketing and promotional events.

Soft-Skills:

1. Represent yourself as an ambassador to Chief Seattle Club at all times.
2. Demonstrate a passion or interest in traditional foods, food sovereignty, and decolonizing one’s diet.
3. Ensure that all guests feel welcome by always offering a warm greeting within 3 seconds of entry and friendly + courteous service.
4. Builds strong working relationships with their team and supervisor, willing to help baristas and contributes to a fun and productive work environment.
5. Maintain standards in grooming, professional appearance and communications.
6. Team player in a busy environment.
7. Regular, dependable attendance & punctuality.
8. Fill in where needed to ensure guest service standards are met and efficient operations.
9. Exhibit a servant mentality, always willing to pitch in to create an extraordinary experience for guests and fellow team members!

Technical Skills:

1. Produce and deliver handcrafted beverages and food, demonstrating Chief Seattle Club’s service standards.
2. Demonstrate current and working knowledge of drip coffee, cold beverages, espresso bar, and food stations.
3. Safely handles all hot and cold drinks during drink preparation.
4. Understands and applies health and safety best practices maintaining clean, safe and ready standards and procedures and helps ensure that all staff follow these practices.
5. Opens and/or closes area following appropriate checklist, verifies completion with Manager on Duty prior to leaving the area.
6. Maintains stock levels and follows merchandising, signing and product presentation standards.
7. Clean, calibrate and perform routine maintenance store’s equipment using the Store Cleanliness and Equipment Maintenance Manual.
8. Assist in ordering food, beverage, dry and paper goods based budget and needs of the business.
9. Multitask while maintaining great attention to detail.
10. Participates in all sales promotions effectively and efficiently.
11. Continues to learn and educate themselves on café products, sourcing, and artwork.
12. Recommend the coffeehouse’s products to undecided clientele.
13. Clean and maintain the store during downtime as needed.
14. Cash handling and accurately recording customer order information.
15. Resolve customer complaints quickly and efficiently as they arise.

Other associated duties as assigned.

Education and Experience:

• 1 year or more working in a specialty coffee retail environment
• Experience working with Native American population and/or a strong awareness of Native Culture
• Has or is willing to get WA State food handlers permit before starting work
• Proven experience with Social Media Platforms (Instagram, Facebook, etc.)
• Strong technical barista skills in all areas of drink preparation (i.e., brewing, espresso, milk)
• Familiarity with online collaboration and organization tools MS 365

Physical Requirements:

Ability to stand for the majority of the workday. Ability to lift up to 50 pounds. Ability squat down to floor level and to reach above the head. Sufficient dexterity to operate equipment and ability to safely handle hot food and drinks. Ability to hear and speak clearly to customers. Ability to work under standard retail lighting.

Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Equity Assessment:

Skill 30 Effort 30 Responsibility 30 Working Conditions 10

Benefits Summary:

Employee benefits include:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

Equal Employment Opportunity

Chief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment. All employment decisions shall be consistent with the principle of Equal Employment Opportunity.

Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.