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Form of workJob Description
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
One of our clients has a brand-new opportunity for a Level 2 Desktop Support Technician to join their team onsite in the Fallston, MD area. Our client is looking for a dedicated and enthusiastic, hard-working, and customer service-oriented Technician. This role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.
Scope of Activity and Responsibilities:
One of our clients has a brand-new opportunity for a Level 2 Desktop Support Technician to join their team onsite in the Fallston, MD area. Our client is looking for a dedicated and enthusiastic, hard-working, and customer service-oriented Technician. This role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.
Scope of Activity and Responsibilities:
- Provide exceptional customer service interfacing with high-profile client executives onsite
- Must have a valid driver's license and reliable transportation
- Provide excellent time management and reporting skills
- Be familiar with various operating systems (e.g. - Windows OS, OSX)
- Manage triage, troubleshooting, and resolution to client scope on IT equipment
- Occasionally works at heights of 20' to 25', lift equipment training provided
- Document efforts, issues, and resolutions, and close cases / tickets daily
- Provide and utilize insight into POS, PC, printers, thin clients, client, servers, network switch equipment
- Tracking / monitoring issues, providing notes / feedback, etc.
- Complete all assigned projects and tasks
Skills and Qualifications:
- 1 to 2+ years of IT support work experience
- A+ Certification
- Can become A+ Certified during the project on own time
- OEM Certifications (Dell, Lenovo, etc.) preferred
- Apple / Mac experience required
- Imaging from Network and USB
- Laptop / desktop / printer hardware and software support experience
- Ticketing software experience
- ServiceNow experience preferred
- Relatable and responsible when interacting with all customers – able to build relationships easily
- Ability to have an educational approach to solving issues
- Able to transform technical IT solutions lingo into terms everyone understands
- Desire for knowledge, independence, and success
- Not intimidated by new or complex problems
- Excellent time-management skills
Full COVID-19 vaccination may be required.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
