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Form of workJob Description
The ITSM/ITAM PA will be responsible for solution development, implementation, and operational level 2 support of Information Technology Service Management & Information Technology Asset Management (ITSM/ITAM), and Stakeholder collaboration management related solutions. This person will partner with technology and business leaders to develop a roadmap for deploying robust, easy-to-use, and flexible solutions to support ITSM/ITAM and stakeholder collaboration including but not limited to Requests, Incidents, Change, Problem, and Asset management functions. This is an individual contributor role that will be required to manage system integration vendors, SAAS solution providers (i.e., ServiceNow) and Mobile device application vendors. This position will partner with the business unit Leadership to manage project demand while remaining aligned to an enterprise solution architecture (Includes the elimination of isolated Shadow IT projects).
The ITSM/ITAM PA will maintain the configuration and support the organization's IT Service & Asset management software (specifically ServiceNow). This person will analyze and resolve ITSM/ITAM and associated solutions issues in a timely and accurate fashion and will be responsible for monitoring data quality and operational stability. This position also has responsibility related to the design, development, and deployment of various ITSM/ITAM related configurations for business operations.
Responsibilities:
Education:
Experience (at least 5 years experience in the following areas):
Skills:
Core Competencies:
Technical Competencies
About Us
Are you looking for more than just a job? The culture at Mountaire is one of our greatest strengths and most valued assets. We maintain the same core values and family-focused work environment that we've operated with since day one. You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers. We are a service to one another and to our customers, demonstrating operational excellence and outstanding performance.
About the Team
Mountaire Overview
Mountaire Corporation and its two operating affiliates, Mountaire Farms Inc. and Mountaire Farms of Delaware, Inc. (collectively, "Mountaire Farms" or "Mountaire"), are agricultural food production and processing companies providing competitive jobs to almost 10,000 dedicated employees at facilities in Arkansas, Delaware, Maryland, Virginia, and North Carolina. Now the fourth largest chicken company in the United States, we are still family owned and fully committed to giving back to the communities where we do business. At Mountaire Farms, our culture is what defines us. It sets us apart from our competition and reinforces what we stand for. Supporting each other, uplifting each other, and helping each other succeed -- that's the Mountaire way! Our vision is to provide growth, stability, and opportunities for our people, our customers, and our communities by profitably delivering wholesome quality chicken.
Total Compensation
Mountaire also offers an amazing total compensation package! A few examples of our benefits that may be offered to you are: eight paid holidays, Medical Plans with free onsite Health and Wellness Centers, Dental and Vision Programs, Employee Assistance Program for you and your family, Retirement Planning with 401(k), Profit Sharing, Employee Discounted Chicken Sales, Employee Discounts with partners (Car Purchase, Phone Plans, & Shopping), Tuition Reimbursement at up to $6,000 annually, and many exciting career development programs!
The ITSM/ITAM PA will be responsible for solution development, implementation, and operational level 2 support of Information Technology Service Management & Information Technology Asset Management (ITSM/ITAM), and Stakeholder collaboration management related solutions. This person will partner with technology and business leaders to develop a roadmap for deploying robust, easy-to-use, and flexible solutions to support ITSM/ITAM and stakeholder collaboration including but not limited to Requests, Incidents, Change, Problem, and Asset management functions. This is an individual contributor role that will be required to manage system integration vendors, SAAS solution providers (i.e., ServiceNow) and Mobile device application vendors. This position will partner with the business unit Leadership to manage project demand while remaining aligned to an enterprise solution architecture (Includes the elimination of isolated Shadow IT projects).
The ITSM/ITAM PA will maintain the configuration and support the organization's IT Service & Asset management software (specifically ServiceNow). This person will analyze and resolve ITSM/ITAM and associated solutions issues in a timely and accurate fashion and will be responsible for monitoring data quality and operational stability. This position also has responsibility related to the design, development, and deployment of various ITSM/ITAM related configurations for business operations.
Responsibilities:
Education:
- University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields.
Experience (at least 5 years experience in the following areas):
- 3+ years' experience in the design, configuration, deployment, and support of ServiceNow and other related commercial solutions is a MUST.
- 3+ years of experience working in a commercial environment (IT Service Management, IT Asset Management, IT Security Operations, etc..) with a keen understanding of Service management, Asset management and mobility.
- Business process analysis and design; ability to translate business needs into technical requirements
- Implementation experience configuring and deploying SaaS based applications desirable.
- Clear understanding of a software development lifecycle (Agile, Waterfall, etc..) and Application support; Project Management; Working knowledge of networking and systems design
Skills:
- Fluent in ServiceNow Functionality and Declarative Development - workflows, client scripts, approval processes, permissions, custom objects, reports, and dashboards etc.
- Performs upgrade to platform for new version releases
- Worked with Business Rules, Client Scripts, Workflows
- Service Portal development and support
- Has software engineering experience with Java, JavaScript, Angular, and more
- Experienced working with stakeholders (c-suite), and gathering requirements for users ranging from 120 + to 3000
- Excellent interpersonal and leadership skills, with ability to work in a matrix organization, managing multiple stakeholders that includes Business Units, Regional, Functional Leaders and their teams
- Fluency in English (written and spoken) is a must
- Highly developed communication and inter-personal skills with the ability to influence and persuade through personal credibility, integrity and professionalism
- Excellent written and oral communication skills
- Customer focus
Core Competencies:
- Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging
- Logical Thinker - ability to solve problems quickly by identifying solution options and applying appropriate criteria to develop recommendations
- Dealing with Ambiguity - Can effectively cope with change; can decide and act without having the total picture; isn't upset when thing are up in the air; can comfortably handle risk and uncertainty
- Composure - Is cool under pressure; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.
- Conflict Management / Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; reads situations quickly; good at focused listening
- Timely Decision Making / Decision Quality - Makes good decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
Technical Competencies
- Strong understanding of key domains such as Business intelligence, Digital and mobile Service and Asset management, ServiceNow Automation and ITSM/ITAM (specifically ServiceNow).
- Solution Architecture, Business Process Analysis & Design, and Planning- associated with strategy and program execution
- Solid understanding of technology concepts related to application/database design, application security, application architecture principles,
About Us
Are you looking for more than just a job? The culture at Mountaire is one of our greatest strengths and most valued assets. We maintain the same core values and family-focused work environment that we've operated with since day one. You will find that your peers, supervisor and team members are genuinely committed to, not only your success, but also working together to provide high-quality products to our customers. We are a service to one another and to our customers, demonstrating operational excellence and outstanding performance.
About the Team
Mountaire Overview
Mountaire Corporation and its two operating affiliates, Mountaire Farms Inc. and Mountaire Farms of Delaware, Inc. (collectively, "Mountaire Farms" or "Mountaire"), are agricultural food production and processing companies providing competitive jobs to almost 10,000 dedicated employees at facilities in Arkansas, Delaware, Maryland, Virginia, and North Carolina. Now the fourth largest chicken company in the United States, we are still family owned and fully committed to giving back to the communities where we do business. At Mountaire Farms, our culture is what defines us. It sets us apart from our competition and reinforces what we stand for. Supporting each other, uplifting each other, and helping each other succeed -- that's the Mountaire way! Our vision is to provide growth, stability, and opportunities for our people, our customers, and our communities by profitably delivering wholesome quality chicken.
Total Compensation
Mountaire also offers an amazing total compensation package! A few examples of our benefits that may be offered to you are: eight paid holidays, Medical Plans with free onsite Health and Wellness Centers, Dental and Vision Programs, Employee Assistance Program for you and your family, Retirement Planning with 401(k), Profit Sharing, Employee Discounted Chicken Sales, Employee Discounts with partners (Car Purchase, Phone Plans, & Shopping), Tuition Reimbursement at up to $6,000 annually, and many exciting career development programs!
