It Technician - Senior Level

Centarus Inc. is a cutting-edge Managed Service Provider located in San Francisco primarily serving clients in the Bay Area and their remote offices. It is our passion to provide proactive and top-notch IT Support to small and medium size businesses who recognize the value of leveraging technology to succeed. We follow a structured methodology in serving our clients which leads to exceptional results! We are looking to expand our remote support team who will learn about our process and join us in our passion in delivering solid technology solutions to SMBs.

This position is the perfect technical position for someone who enjoys working directly with customers to design and implement technical solutions on a project basis, has a passion for solving complex technical problems and mentoring others to do the same, stays abreast of technology trends and advancements, and thrives in a fast-paced and dynamic environment. This role will be requiring a schedule of 9:00 am PST - 6:00 pm PST and demands a secure office as a separate quiet space within your home.

Responsibilities:

• Conduct network discoveries and customer on-boarding for new managed service customers.
• Identify, propose, design, and deliver proactive and appropriate infrastructure upgrades/projects for existing managed service customers to enable a more productive, secure and stable environment in line with best in class IT practices.
• Lead options discussions with customers that take their needs and business into consideration but does not jeopardize the IT goals of a more secure, stable, and productive environment.
• Provide exceptional customer experience and technical expertise on inbound calls, and escalated tickets generated by our customers.
• Log time entries and notes for support and maintenance performed using our PSA.
• Provide customers with timely written and oral updates regarding their projects and/or cases.
• Update and maintain customer information in our documentation system as changes in their environment occur.
• Create or update documented policies and procedures for the use of technical staff when new issues occur that may impact multiple users.
• Participate in our on-call rotation with the Level 2 and 3 Help Desk and Engineering staff.
• Troubleshoot issues relating to:

1. Windows Server 2008/2012/2016 and SBS variants
2. VDI, VM/Ware, and Hypervisor
3. Windows domains and workgroups
4. Windows networking (mapped network drives, shared folders, printers, etc.)
5. Active Directory
6. User profile creation and modification
7. Group Policy Objects
8. Firewall Configuration (VPN, port forwarding, etc.)
9. LAN/WAN connectivity
10. Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
11. Hardware diagnostics (servers/workstations/laptops)
12. Microsoft Office Suite (2007-2016)
13. Windows 10
14. macOS
15. Android/iPhone/Blackberry/Windows Phone OS’
16. Cloud phone providers such as Ring Central, 8x8, and SKYPE.
17. Third party applications with the assistance of the vendor's support staff.

Qualifications and Experience:

• Minimum three years’ experience in a Managed Service Provider (MSP) environment.
• Minimum five years’ experience within relevant IT fields.
• Associate or Bachelor degree, in computer science, information sciences, or related field -Preferred (not required with adequate skills/experience)
• Familiarity with the following brands: MS Windows, Apple, Sonicwall, Meraki, Datto, Huntress, Dell, HP, Intronis, Lenovo, Microsoft, Netgear ProSafe, QNap, SonicWALL, Sophos, Synology, Ubiquiti, iOS, Android, Veam, etc
• Experience using Connectwise, Sentinel One, Full Datto Workplace , IT Glue, Printer Logic, AWS, is A PLUS
• Certifications Preferred: • CompTIA A+ • CompTIA Net+ • CompTIA Security+ •
• MCSA
• Experience with Migrating, Replacing or Decommissioning Servers
• Comfortable with Powershell

Clean Background Check Required

Compensation is Negotiable and Depending on Experience