It Systems Tech - Temporary Full-Time

JOB SUMMARY:

Performs day-to-day maintenance and troubleshooting of the information technology systems, under the direction of the IT Director.

ESSENTIAL JOB FUNCTIONS:

Systems Support and Help Desk

PC and Network:

1. Responsible for installation, configuration, and troubleshooting of PCs, printers, and other miscellaneous hardware.
2. Responsible for the installation of software applications onto PCs.
3. Help staff with IT-related problems.
4. Maintain a PC inventory database to track IT inventory and help desk problems.
5. Assist in the maintenance of network hardware and infrastructure.
6. Enforce Asian Health Services IT security policies including HIPAA regulations.

Servers:

1. Perform and monitor backup and recovery of servers and attached peripherals.
2. Perform user account administration.
3. Assist in the maintenance and administration of Network OS, servers, and other peripheral systems.

Telephone System and Fax:

1. Provide first-line support, troubleshooting, and maintenance for these devices.
2. Maintain the Voicemail system, including generating reports as requested.

Miscellaneous IT Tasks:

1. Coordinate IT special projects as requested.
2. Assist in troubleshooting and maintaining Clinical and Dental applications and devices.
3. Provide technical assistance to the billing department for EDI to various clearinghouses.
4. Assist in producing ad-hoc data reports.
5. Assist in making recommendations for IT infrastructure.

Staff Training

1. Train individual staff members to use new or upgraded software applications.
2. Train individual staff members on the telephone or fax.
3. Train new staff in the use of core business products (email, voicemail, network file system).
4. Perform training for various applications for the agency, as requested.

Administrative Duties

1. Meet regularly with the Information Technology department to discuss issues, projects, and future planning.
2. If requested, participate in IT projects as they arise.
3. Participate in special AHS internal committees as requested.
4. Interactions with other employees, IT staff including supervisor, all staff who uses PCs, end-users, when they have problems.

MINIMUM QUALIFICATIONS:

1. Associated degree in computer science, computer information technology, and closely related fields.
2. 0-2 years of information technology systems experience or equivalent combination of education and experience.

PREFERRED QUALIFICATIONS:

1. A Bachelor’s degree in Computer Science, Computer Information Technology, and closely related fields.
2. Minimum 3- 5 years of information technology systems experience or equivalent combination of education and experience.
3. Familiar with helpdesk process.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Serving as the organization's first point of contact for IT support.
2. Installing, configuring, maintaining, and diagnosing software and hardware components of computer.
3. Familiarity with Networking is a plus.
4. Provide excellent customer service to users.
5. Well organized with good verbal and written communication skills.
6. Able to work flexible hours, including some evenings and weekends, as needed.
7. Testing new hardware and software before full-scale deployment.