It Systems Administrator

The Systems Administrator (SA) is responsible for designing & supporting the IT Infrastructure.  This includes VMware, Fortinet firewall, switches, AP’s, Active Directory, DHCP, Microsoft 365. SQL databases, and VOIP.  The Systems Administrator will also provide 2nd & 3rd level support to the Local Help Desk.  The SA will assist with IT projects and plans. 

The Systems Administrator (SA) position is a local position. You must be able to commute to Portage, Indiana. 

Essential Functions

• Answers technical support calls, interviews caller/user to collect information about problem and leads user through diagnostic procedures to determine the root cause of the issue.
• Conducts troubleshooting of IT environments including OS, networks, applications, and hardware.
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems.
• Logs and tracks calls using problem management database (help desk), and maintains a knowledgebase of related problem documentation.
• Analyzes and evaluates incident reports and makes recommendations to reduce reoccurrence of issues.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing job duties.
• Performs the installation and configuration of IT hardware, software, and peripheral components.
• Travels to sites to perform onsite support.
• Participate in server architecture and design as well as server environment recommendations for the overall infrastructure solution including storage capacity planning.
• Responsible for maintenance plans, and scripts.
• Manage security and control access permissions and privileges
• Maintain the health, performance, and integrity of systems
• Responsible for availability, reliability, and integrity of business data stored in production databases.
• Communicate regularly with the development team, business, and operations team to ensure the security and confidentiality of data.
• Resolve production issues with team members and implement improvements to prevent a recurrence of the issue.
• Administration of Domain Controllers, server configuration, user & group accounts, permissions, and group policy.
• All other as assigned by the Chief Information Officer

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at management's discretion.

*This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity Statement
NorthShore Health Centers celebrates and supports the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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