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SalaryJob Description
Delaware Business Systems, Inc. has an immediate need to add a Point-of-Sale Support Technician to our team. Applicants must have a clean driving record, strong communication skills, and submit to a background check. Basic knowledge of network topology and the ability to troubleshoot and repair PC's is highly valued. Restaurant experience is a plus although not required.
This is a rare opportunity to work on various Point-of-Sale systems for the biggest reseller in the Mid-Atlantic. This is a full-time position with benefits provided.
This position is dynamic and provides a high level of service and support to all of our clients by effectively answering a high volume of support related calls as well as providing break/fix service onsite. In addition to that the Support Technician will also help deploy new systems to clients. Our Support Technicians are tasked with triaging their concerns, and communicating with other team members to resolve service issues.
This exciting position is never slow and allows technicians to consistently learn new technologies, services, and greatly improve existing troubleshooting and interpersonal skillsets. There are also numerous opportunities to interact with different customers and businesses in this environment. Must be flexible as schedule fluctuates to meet the demands of our customers. Hours may vary based on project requirements. Must be able to work until the project is completed. This position is primarily Monday through Friday, but occasional evening and weekend work is required. Applicant must be willing to participate in a rotating on-call shift. Salary is based on experience.
Position Overview:
Repair, maintain, troubleshoot, and install various types of POS hardware and software. Setup, configure, and troubleshoot networks, both wired and wireless. Provide phone support for the various types of software we sell.
Principal Duties and Responsibilities:
- Be the face of DBS to our Clients when they require onsite support
- Utilize existing and ongoing training to resolve customer issues
- Know, Own, Solve the problem for the service orders you are assigned
- Install and configure new and existing POS hardware and peripherals
- Troubleshoot issues thoroughly and effectively in a fast paced environment
- Provide assistance with software related issues
- Stage equipment for new deployments
- Provide first class phone support
- Assist in repair and maintenance of customer’s hardware
- Perform thorough documentation in CRM software for assigned work orders
- Assist co-workers with special projects and tasks that are assigned
- Ability to identify opportunities, develop strategies and implement creative solutions
- Maintain a replacement part inventory, supplies, and tools needed to work on technical equipment utilized at the restaurant
Requirements:
- Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.
- Product Expert: Be the expert in the field or on the phone by maintaining a comprehensive understanding of software, hardware, and know-how to troubleshoot when stuck.
- Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.
- Time Management: Complete all client implementations and requests according to department standards and project scope.
- Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.
- Effective Communication: The ability to communicate effectively and frequently with our customers, our co-workers, and our upper management team.
- Professionalism: The Support Technician should conduct themselves in a professional manner at all times.
- Initiative: Internally motivated, self-starter, with advanced problem-solving skills.
DBS offers a competitive salary and benefits package including:
- 401(k) Plan
- Health
- Dental
- Vision
- Life
- Disability
- AFLAC
- Paid Time Off
- Paid Holidays
- Added Value Bonus Structure
