It Support Tech 2

IT Support Tech 2Requisition IDreq22643Working TitleIT Support Tech 2Position Grade10Position Summary

The Department of Family and Community Medicine seeks a professional, dynamic, customer focused IT Support Tech 2 to join our team and support our faculty, staff and students. If you want to be a part of a family of outstanding providers, researchers and staff who are passionate about the well-being and healthcare of individuals, families and communities in New Mexico, this position is for you.

Due to the growth of the department this position is needed to support 87 faculty and 55 staff and will be responsible for new projects like the new department intranet.

This position will be responsible for the following:

1.     Provides support to Faculty, Staff and Students in the department with software and hardware for a variety of programs and systems and equipment including computers, tablets, phones both Apple and Dell and performs installation and maintenance for equipment in the department

2.     Creates, edits, designs, publishes items for the department intranet (SmartSheets) and external web site such as videos, forms, tables, graphics and other content; will act as department liaison for any updates that will be made to intranet and external web site

3.     Tracks and maintains records for all users and equipment in the department related to IT/Technology purchases and inventory

4.     Provides training and instruction on new technologies for Faculty, Staff and Students in the department

5.     Acts as authority for evaluation and review of hardware and software purchases and participates in research of new technology initiatives

See the Position Description for additional information.

Conditions of Employment

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

High school diploma or GED; at least 2 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Preferred qualifications:

1.     Experience with computer application systems such as email, the internet, MS office and office equipment such as; computers including tablets and phones both Apple and Android.

2.     Must be able to train and advise employees regarding computer applications and software.

3.     Knowledge of Smartsheets

4.     Experience with web design applications, ie. Cascade

5.     Must adhere to department policies and maintain confidentiality

6.     Attention to detail

7.     Must be able to work independently and in a team environment.

Additional RequirementsCampusHealth Sciences Center (HSC) - Albuquerque, NMDepartmentFamily Community Medicine FCM (160B)Employment TypeStaffStaff TypeTerm - Full-TimeTerm End Date12/31/2023StatusNon-ExemptPay$17.39-$23.63/hourBenefits EligibleThis is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.ERB StatementTemporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.Background Check RequiredNoFor Best Consideration Date12/1/2022Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Please submit your cover letter and resume

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.