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Form of workJob Description
JOB DESCRIPTION -As an IT Monitoring Specialist, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.
-Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
-Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
-Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
-Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
-Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
-Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
-Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
-Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
-Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
-Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities. REQUIRED SKILLS & EXPERIENCE -Active TS/SCI with CI Poly Clearance
-CompTIA Security+ required.
-Bachelor's degree and 6+ years of IT Experience or additional years of experience in lieu of a degree
-Proven experience in IT monitoring, incident response, and troubleshooting.
-Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
-Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
-Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
-Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
-Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team. NICE TO HAVE SKILLS & EXPERIENCE -Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
-Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
-Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
-Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
-Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
-Monitor the customer's IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
-Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
-Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
-Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
-Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
-Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
-Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
-Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
-Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
-Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities. REQUIRED SKILLS & EXPERIENCE -Active TS/SCI with CI Poly Clearance
-CompTIA Security+ required.
-Bachelor's degree and 6+ years of IT Experience or additional years of experience in lieu of a degree
-Proven experience in IT monitoring, incident response, and troubleshooting.
-Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.
-Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.
-Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.
-Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
-Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team. NICE TO HAVE SKILLS & EXPERIENCE -Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.
-Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
-Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
-Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
-Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
