Job Description
- Solve technical issues using existing knowledge of key technologies and methodical troubleshooting and facilitate repair through existing partners.
- Perform 'hands-on' fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform 'hands-off' fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
- Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals.
- Coordinate warranty repair with approved vendors/partners.
- Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.
- Enter troubleshooting steps and instructions into the solutions database for future use.
- Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made.
- Other duties and projects as assigned.
- Some college and/or equivalent technical school and trainings
- 2+ years of experience on an IT Service/Help desk
- 2+ years of experience with Windows 7 & 10
- 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
- 2+ years of experience with Active Directory and group policy
- Experience with basic networking principle
- Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.
- Experience with CRM tool (e.g. Ivante Service Manager, Heat) preferred.
- A+, Network +, HDI, MCSE training and designations is a plus.
- Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR) is a huge plus.
- Experience with a systems lifecycle management tool (e.g. LANDesk) is preferred.
- Knowledge of basic scripting including PowerShell, VB Script and DOS batch files is preferred.
Specializing in creative and technical recruiting, KORE1 is committed to supporting top IT and Creative professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.