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Company

Kelly

addressAddressMissouri, United States
type Form of workFULL_TIME
salary SalaryUpdating
CategoryInformation Technology

Job description

JOB TITLE:

IT Engineer HYBRID

primarily responsible for the support and operation of Servers, Workstations, and O365 Collaboration environment. They will handle incidents and service requests with a focus on quality, root cause resolution, and continuously improving our services.

Responsibilities :
  • Resolve Incidents and Service requests from users and business IT teams primarily focused on Windows 10/11, Microsoft O365 platforms, and other Enterprise services
  • Perform maintenance activities around Security patches and system software updates in both Windows desktop and server environments
  • Monitor and resolve automated alerts in the server, network, and security environments
  • Identify and develop opportunities for continuous improvement based on data driven analysis of tickets, repeat issues, and technology opportunities
  • Provide high quality support to users and colleagues in a collaborative and growing business
  • Support activities around Mergers and Acquisitions as required including user and data migrations in O365 environments
  • Work independently in a small team environment with the ability to learn new technologies through formal and informal trainings and apply learnings to develop new solutions

Qualifications:
  • Proven experience as an independent technical resource supporting and resolving incidents and service requests
  • Demonstrated experience with Windows 10/11 and Office 365 based environments through either Certification or extensive work experience
  • Proficiency with managing Windows Server platforms in an Azure environment, including security and patch management
  • Office 365 and Azure AD user administration and configuration including group and license management
  • Experience and understanding of support for a SaaS environment.
  • Knowledge of ITSM toolsets such as BMC RemedyForce, ServiceNow, or equivalent.
  • Understanding of, and compliance with, asset management and software licensing practices
  • Advanced data analytics skills working and extracting data sets into Excel and PowerBI
  • SOP development and lifecycle updates with a process driven mindset
  • Executive level support including "White Glove" support of Board Meetings, executive technology migration, and familiarity working in confidential situations
  • Hardware support experience including installation and basic troubleshooting of new installs of desktop and conference room components
  • Must be able to communicate with technical and non-technical individuals and teams in a fast-paced environment
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Excel, Visio, Word and PowerPoint)


Education/Skills:
  • 3-5 Years of experience in IT and Desktop support
  • Bachelor's Degree in Computer Science, Computer Information Systems, or related field desired
  • Proven team player who is not only able to provide, but accept creative ideas, strategies and criticisms as part of a decision-making unit
  • Strong written, spoken and interpersonal skills with a customer-centric attitude
  • Desire to stay on top of IT technologies and trends in and out of their area of expertise
  • Demonstrated ability to quickly consume and summarize large amounts of information, spot issues early, then provide creative solutions to those problems
  • Must be able to work in a result-oriented, rapidly changing, and dynamic environment
  • Must be able to handle multiple simultaneous tasks and projects with various and changing levels of priority and difficulty


You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?


Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly - The previous day - 7 days ago

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