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Form of workJob Description
We are seeking a highly motivated and experienced IT Change Coordinator to join our Service Management team under Network & Collaboration Services organization. The successful candidate will be responsible for managing all aspects of IT Changes under Network & Collaboration Services
Responsibilities:
Support end-to-end Change enablement process, including reviewing and assessing change requests, coordinating change approvals, and ensuring changes adhere to established policies and procedures
Maintain comprehensive documentation for each Change request, including implementation plans, approvals, and outcomes. Ensuring clear audit trail for compliance purposes.
Collaborate with technical teams to assess and mitigate potential risks associated with proposed changes, ensuring minimal impact on operations and system stability
Facilitate effective communication between IT teams, stakeholders, and business units regarding upcoming changes, potential impacts, and scheduled maintenance windows
Coordinate and schedule change implementations
Ensure that appropriate testing and validation procedures are carried out, verifying that changes are implemented accurately and meet quality standards.
Conduct post implementation reviews to assess the success of change, identify any issues, and gather feedback for continuous improvement
Requirement:
Bachelor’s degree in computer science, information systems or equivalent job experience
At least 3 years of experience in IT Change Management or related Service Management roles
Solid understanding of Network Infrastructure components and their functionalities
Strong understanding of Change Management methodologies and processes
Excellent communication skills
Ability to work in fast paced and dynamic environment with multiple stakeholders
Ability to work effectively and efficiently in teams and organizations dispersed across the globe
Strong problem solving and decision-making skills
Previous experience as NOC/Tier 2 engineer is a plus
ITIL v4 foundation certification is a plus
ServiceNow is a plus
NOTICEFORINTERNALAPPLICANTS
InaccordancewithManagers'Policy-JobPostingandEmployeePlacement,allemployees subjecttothispolicyarerequiredtohaveaminimumoftwelve(12)monthsofserviceincurrent positionprior toapplyingfor openpositions.
If youhavebeenofferedaseparationbenefitspackage,buthavenotyetreachedyour separationdateandareofferedapositionwithinthesalaryandgeographicalparametersasset forthintheSummaryPlanDescription(SPD)ofyourseparationpackage,thenyouarenolonger eligible foryourseparationbenefitspackage.Todiscussinmoredetail,pleasecontactyour HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
naRequisition ID:R262253
