Information Booth/Lost & Found Attendant

This position staffs the airport information booth and handles lost & Found items to provide excellent customer service to passengers by answering inquiries, directing travelers, and assisting with lost & Found items.

RESPONSIBILITIES:

• Staffs the information booth in the airport terminal during assigned shifts
• Provides accurate directions and information regarding airport services, ground transportation, terminals, gates, etc.
• Answers questions and assists passengers with requests for information.
• Fields inquiries, complaints, and requests for assistance from travelers and visitors
• Refers issues to supervisor when needed to ensure proper resolution.
• Performs lost & Found duties including recording items that are turned in, storing properly with detailed logs, coordinating return of items to owners, preparing unclaimed items for further handling.
• Maintains appearance of booth by keeping counter neat, materials stocked, floors vacuumed, etc.
• Uses computer systems to log lost & Found items or access information for passengers.

• Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition.
• Perform other duties as assigned.

Education:

High School Diploma or equivalent

Experience:

Previous experience in a customer service or hospitality role, ideally within an airport or transportation setting, is highly desirable.

Experience handling lost and found items, maintaining records, and assisting customers with inquiries is a significant advantage.

Familiarity with airport operations, facilities, and services is preferred.

Skills:

Excellent communication skills: The ability to communicate clearly, concisely, and professionally with people from diverse backgrounds is essential.

Customer service orientation: A friendly, patient, and helpful demeanor, along with the ability to handle customer inquiries and complaints effectively.

Problem-solving skills: The ability to think critically, analyze situations, and provide solutions or appropriate guidance to customers.

Organizational skills: The ability to maintain accurate records, logs, and inventory of lost and found items, and to manage multiple tasks simultaneously.

Attention to detail: The ability to follow procedures, maintain confidentiality, and handle sensitive information with care.

Multilingual skills: Proficiency in languages other than English, such as Spanish, can be beneficial in serving a diverse customer base.

Computer proficiency: Familiarity with basic computer applications and databases used for record-keeping and communication.