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Form of workFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off!
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
The Implementation Specialists is a key member of the Operations team. They work with new customers to perform system, solutions, service and technical implementation for merchant accounts and business stakeholder.
Responsibilities:
- Develop an extensive working knowledge of NET1 and partner products/services
- Implement add-ons, and integrations for all new and existing customers
- Ensure client satisfaction and retention through timely delivery of the add-on products, services or integrations
- Confirm customer can connect and use add-on products or integrations after the implementation has been completed.
- Work with support on handling technical issues with add-ons, and integrations
- Provide live webinar training to merchants
- Communicate with sales teams on the status of the customers calls
- Manage multiple implementations needs at one time.
- Assist with supporting all NET1 customers
- Provide system and reporting training using Go-to-Meeting and Go-to-Training either individually or a group basis
- Help in the creation of best practice dealer processes and work with Documentation team to get processes defined for our internal team
#LI-REMOTE
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
Other details
- Job Family Professional Services
- Pay Type Salary
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