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Form of workWho is ECI?At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.We offer competitive benefits focused on employee well-being, including paid volunteer time off!We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.The Implementation Specialists is a key member of the Operations team. They work with new customers to perform system, solutions, service and technical implementation for merchant accounts and business stakeholder.Responsibilities:Develop an extensive working knowledge of NET1 and partner products/servicesImplement add-ons, and integrations for all new and existing customersEnsure client satisfaction and retention through timely delivery of the add-on products, services or integrationsConfirm customer can connect and use add-on products or integrations after the implementation has been completed.Work with support on handling technical issues with add-ons, and integrationsProvide live webinar training to merchants Communicate with sales teams on the status of the customers calls Manage multiple implementations needs at one time.Assist with supporting all NET1 customersProvide system and reporting training using Go-to-Meeting and Go-to-Training either individually or a group basis Help in the creation of best practice dealer processes and work with Documentation team to get processes defined for our internal team #LI-REMOTE Employment Type: FULL_TIME
