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Form of workFor more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off!
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
Role: Using technical and product knowledge to assist in the installation and implementation of all e-automate add-on products and integrations for both cloud and on-premise customers. To evaluate customer needs and environments and then configure the products to work best for them. To assist in the managing of ECI's Field Service cloud environment.
Objectives:
- Ensure all business applications and add-on products have been installed.
- Work closely with vendors and/or development on any changes that may impact vendor connections.
- Develop internal documentation to assist in the supporting and understanding of the add-on products and integrations.
- Stay up to date on all current and new add-on products and integrations.
- Be considered a subject matter expert and trusted resource on all add-on products and integrations.
- Help maintain relationships with vendors and 3rd party integrations. Keep record and track of all contacts at vendors.
- Provide escalated technical and product support to customers and internal support teams.
- Provide support on the setup and maintenance of cloud environments. Assist in upgrades as needed.
- Manage add-on implementation queue. Keep accurate records for all add-ons purchased.
- Keep all integrations and add-ons current for all Add-ons and POP Vendor connections.
- Work with sales reps and account managers as needed on add-ons and integrations.
- Work with New Customer Account Manager on all email templates to ensure the information is accurate and current on them.
- Any additional objectives determined as new add-on products and integrations are introduced.
Qualifications:
- 3+ years' prior experience installing or handling escalated support of client/server applications, SaaS based programs, or mobile applications.
- Experience with SQL Server and SQL Server Tools.
- Basic Networking configuration and support experience.
- Basic understanding of Firewalls, Routers, SSL certificates.
- Ability to troubleshoot most technical issues.
- Experience with RD Web.
- Ability to navigate and support IIS.
- Experience with installing different types of applications from client/server, SaaS, and Mobile type programs.
- Basic understanding of APIs.
- Ability to manage multiple projects and timelines at a time.
- Must have the initiative to trouble shoot and test customer issues through to resolution.
#LI-REMOTE
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
Other details
- Job Family Professional Services
- Pay Type Salary
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