Immunology Associate Director, Program Management (Ad Pm)

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Summary:

The Immunology Associate Director, Program Management (AD PM) will play a key role in the management of our Patient Access & Support Services (PASS) across the BMS portfolio with a primary focus on Dermatology patient support programs. This individual leads one or more PMs and Senior PMs in their work with hub vendors helping to identify potential issues and process improvements. This position is ideal for someone who enjoys strategic problem-solving and planning to support patient access to medications and treatment. This person will be responsible for overseeing the launch and management of complex or high-volume programs. This individual will respond to and resolve escalated customer issues and serve as a resource for PMs and Senior PMs, internal matrix partners, and external vendors. The AD PM oversees the creation of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The AD PM will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.

Responsibilities:

• Leads operational and program management for complex brands
• Oversee development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)
• Act as a subject matter expert on the reimbursement and access landscape
• Educate matrix partners about BMS programs, policies, procedures, and resources for Dermatology
• Mentor and support Program Managers' (including Senior and Executive PM) development of knowledge and skills
• Collaborate with BMS Access Reimbursement Managers (ARMs) and PASS leadership on individual case management or program needs
• Collaborate with BMS cross-functional team members to resolve access and reimbursement issues
• Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and other key community accounts
• Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs
• Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s) Respond to and resolve broader and more complex escalated issues
• Partner with internal and external data matrix teams to drive dashboard creation, business insights, program development and enhancement
• In partnership with Senior Director and Director, develop and manage overall program budgets, including invoice reconciliation and workforce planning
• Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment, adapting to change as needed
• Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization's values

Expectations:

At BMS, it is not just what we do but how we do it. To excel in an AD PM position, we expect our employees to demonstrate or develop the following knowledge and skills:

Program Excellence

• Actively collaborates across VAP to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
• Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, and hub, vendor, and field team training
• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
• Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts
• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
• Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team's overall strategy
• Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
• Coaches PMs and Senior PMs about managing relationships, activities, and budgets for agencies and hubs
• Conducts regularly scheduled vendor site visits
• Oversees annual reverification process

Communication & Education

• Develops and coaches PMs and Senior PMs responsible for the legal review process for materials
• Supports PMs and Senior PMs in educating hubs on the availability of generics, new indications, changes to label or policy, how to complete approval and reimbursement forms, etc.
• Supports the creation of action-oriented training materials for large meetings
• Presents and discusses program performance in high-stakes communication settings; adjusts based on the profile and needs of the audience
• Oversees creation and delivery of engaging, effective training for internal (matrix and field teams) and external stakeholders on a variety of topics (e.g., patient journey, start forms, access programs, disease state)
• Navigates difficult conversations and group dynamics while maintaining credibility and building relationships; escalates when needed
• Models excellent verbal, written, interpersonal communications and presentation skills; provides feedback to others
• Maintains clear, tailored, consistent, and concise communication across all stakeholders, methods, and platforms

Business and Industry Acumen

• Incorporates the voice of the patient and explains patient needs and viewpoints to others
• Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues
• Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models
• Maintains excellent organizational and planning skills with strong attention to detail and accuracy
• Demonstrates deep knowledge in insurance benefit design for both commercial and government payers

Analytics

• Validates data and seeks additional insights to make reliable, data-driven decisions
• Identifies opportunities for improved data gathering and consistency across programs and brands
• Develops data reporting and aggregation strategy for new product launches and active programs
• Reviews robust data analytics insights to continuously improve Business Rules and hub processes
• Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams
• Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)
• Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas

Compliance

• Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states

Organizational Navigation

• Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coding, coverage, and payment with payers
• Models and fosters matrix team effectiveness by sharing information, knowledge, and experience
• Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization
• Identifies and acts on opportunities for improvements in ways of working and team dynamics

Leadership, Performance Management & Team Development

• Coaches and mentors peers and direct reports to improve their PASS-related knowledge, skill, and operational efficiency
• Sets and shares reasonable expectations when delegating responsibilities
• Confidently leads without authority
• Maintains flexibility when participating in team or group efforts

Strategic Vision & Culture

• Leads the implementation of and advises others about the PASS strategic vision
• Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner
• Demonstrates BMS Values and culture in day-to-day tasks and interactions

Qualifications:

• Bachelor's Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
• 5+ years in the pharmaceutical industry including 2+ years in patient services required
• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
• Experience in managing complex projects, programs, and teams required
• Direct report management experience required
• Dermatology experience preferred
• Ability to travel 20-30% of the time

#LI-Hybrid

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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