This position is located in USCIS Field Operations Directorate, Office of Field Operations, District 44, San Bernardino CA Field Office.
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to customers.Qualifications: The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/29/2023.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/29/2023.
- Performing office automation duties using word processing to edit and reformat correspondence and reports.
- Creating and maintaining spreadsheets/databases.
- Responding to inquiries by phone and/or in writing.
- Reviewing and verifying accuracy and completeness of submitted documents for benefits. OR
- You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
- Performing office automation duties requiring different approaches and methods from one assignment to another.
- Reviewing and screening applications for benefits to ensure validity of documentation submitted.
- Providing routine information and assistance on applications for benefits.
- Maintaining subject matter files, technical instructions, and/or operating procedures.
- Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary.
- Determining whether requests for immigration benefits sought are valid and whether applicant is eligible.
- Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation.
- Preparing a variety of reports utilizing a number of software applications and retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing).
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if you've held a federal position.
- Full-time or part-time status (include hours worked per week)
- Salary
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.