Hybrid Customer Success Agent

We are looking for talented Customer Success Agents to join our client in Coeur d'Alene, ID! As a Customer Success Agent, your primary responsibility will be providing quality technical and customer service support. This exciting Direct-Hire opportunity is offering an hourly pay range of $16-18/hour.

Perks:

• Medical/ Dental/ Vision Benefits
• Progressive PTO
• Day ONE 401K Enrollment
• Life Insurance
• Holiday Pay
• "You Days"
• Childcare Reimbursement
• Employee Engagement and Clubs
• $500 joining bonus
• Hybrid schedule after training

Responsibilities of the Customer Success Agent include:

• Through personalized relationships and communication efforts, you will take ownership of first interactions that a member has with our new, Boost Infinite brand
• Focused on learning and helping to create scalable processes
• Establish long-term customer relationships by providing exceptional service and one-call resolution.
• Maintain strong knowledge of all our wireless products, accessories and pricing plans.
• Collaborate with team members to achieve organizational goals.
• Attract potential customers by providing helpful suggestions and selling the value of our products and services.
• Accurately respond to customers’ questions regarding billing, device activation, and setup, product features, troubleshooting, and hardware operation.
• Guide customers through making payments via chat, phone, or email.
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.
• Interpret and execute on a variety of instructions furnished in written, oral, diagram, and/or schedule form via chat, phone, and email.
• Assist with driving organizational initiatives and team projects by providing ideas and solutions.

Qualifications of the Customer Service Agent includes:

• One or more years of wireless technical and/or customer service experience2
• Knowledge of wireless handset devices and their functions
• Ability to clearly articulate service plan information
• Prior experience with wireless customer care billing
• Adaptability to different work environments
• High engagement throughout the entirety of their shift
• Superb attendance
• Willingness to work flexible schedules including weekends, evenings, and holidays
• Tech savviness with the ability to smoothly operate Windows OS desktop computer and ability to grasp wireless technology concepts
• Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating multiple tools
• Excellent written and verbal communication skills with the ability to provide a high level of customer service
• Willingness to proactively communicate problems to various business levels
• An openness to being coachable and a desire to learn new techniques