Hvac Training & Service Specialist

Hello Professionals,

I am writing to let you know regarding a job opportunity as HVAC Training & Service Specialist with one of our Clients in Columbia, MD. Mentioned is the job description for your review.

Position: HVAC Training & Service Specialist

Location: Columbia, MD

Duration: Full-Time

Essential Functions:

Start Process

·         Manage service calls concerning comfort and air flow issues.

·         Ensure the thorough training of all assigned personnel following the ACCA 310 HVAC Grading and Air Balancing Program.

Quality Control

·         Establish and enforce quality standards for reports and final product to the client.

·         Monitor adherence to all phases of the established client, and PEG Programs.

·         Assist in the resolution of any client issues which becomes apparent during the management period by PEG.

·         Ensure the documentation/submission (reports/pictures) of all inspections (client/subcontractor) are completed and sent in within the required period.

·         Assist in the completion of any program Quality Assurance requirements.

Contractors

·         Ensure we are maintaining a mutually beneficial relationship between contractors and clients

·         Ensure contractors/clients adherence to established ACCA 310 HVAC Grading and Air Balancing Program

·         Solicit feedback and provide support to client for handling contractor conflicts make final decisions regarding resolution of issues

Client Satisfaction

·         Resolve any client conflicts during the inspection process

·         Follow up with client(s) after inspection to ensure they understand report(s) and answer any questions

·         Ensure clients receive proper training for the ACCA 310 HVAC Grading and Air Balancing Program

·         Review client’s feedback with respect to the ACCA 310 HVAC Grading and Air Balancing Program and implement any changes or improvements where necessary

·         Responsible for documenting any conversations with clients/subcontractors and others in situations where there is potential for litigation

·         Ensure all elements of the ACCA 310 HVAC Grading and Air Balancing Program are being properly communicated to clients and establish expectations of the program.

Miscellaneous Responsibilities

·         Stay current on all codes and code changes and communicate information to management as necessary

·         Determine ways to execute all functions of the ACCA 310 HVAC Grading and Air Balancing Program more efficiently to improve overall margins and client satisfaction for the company

·         Must have a good working knowledge of the company and the ability to communicate this information to clients and assigned personnel

·         Communicate, immediately, any major client issues to management.

·         Perform other duties as assigned by the Company.

Education and/or Experience

·         3+ years of HVAC Service, Install, or Repair experience within Residential and/or Commercial Construction is required.

·         Must have a strong and in-depth knowledge and understanding of HVAC and refrigeration systems

·         Must understand the layout, design, fabrication, and installation of HVAC/R systems

·         HVAC, EPA CFC 608 Universal, RESNET ACCA 310, or similar certifications are preferred

·         Must be willing to obtain additional certifications/licenses as required

Physical Demands

·         Must be physically able to fulfill job functions, including lifting up to 50 lbs, carrying equipment, climbing ladders, work in confined spaces, and using small tools and testing equipment

·         Must enjoy working in the great outdoors

Additional Requirements

·         Must have a valid driver’s license, satisfactory driving record, dependable transportation, and the ability to travel daily for long periods to and from job sites.

·         Must be organized, dependable, self-directed, and able to complete projects with limited supervision

·         Must be personable, well-groomed, and have the expert ability to effectively communicate with other disciplines or groups and resolve schedule conflicts

·         Must be able to read, write, and comprehend technical instructions enough to be able to convey technical information in plain language

·         Must have excellent verbal/written communication skills and effective interpersonal skills

·         Must have familiarity with Camera/Picture Documentation using iPad and/or iPhone

·         Must have the ability to use a computer and have familiarity with Microsoft Excel, SharePoint, Microsoft Outlook, and Microsoft Word

·         Must have excellent reporting skills, attention to detail, deadline-oriented, data entry management, and time management skills

·         Must be willing to undergo a background check, in accordance with local law/regulations