Job Description
The Frazier Company, one of Omaha's leading heating, air-conditioning, and plumbing companies for over 93 years is looking for a motivated and energetic individual to fill its HVAC dispatcher/Customer Service Representative position within our service department. This position provides direct support to our service manager. This individuals primary responsibilities would be the following:
1) Answer incoming service calls in the order in which they are received.
2) Schedule both emergency and non-emergency service calls on a computerized dispatching system.
3) Schedule and route service technicians in the most efficient manner as possible with the help of our GPS tracking system.
4) Process service invoices several times a week once all the paperwork has been provided by all the service technicians.
5) Keep track of all service technicians time worked daily and verify against their total time worked at the end of each pay cycle.
6) Work up invoices for all commercial customers so that billing can be processed.
7) Account for all incoming money and verify with the service tickets provided by each service technician.
8) Contact customers to schedule good timeframes for our technicians to service their equipment.
This is not a comprehensive list of duties but should provide good insight into some of the major duties to be performed by this individual on a daily basis. Experience as a dispatcher in the hvac industry would be helpful but is certainly not a requirement for this particular position. Some experience in general as a dispatcher would be extremely helpful for this position.
Now would be an excellent time to advance your career path with a company that rewards all team members with a very competitive pay scale as well as a family-oriented work environment. The Frazier Company prides itself on treating every member of our team like family. We have several team members of our management team that have been employed with our company for several decades and that is due to our key principles of valuing every team member on an individual level and rewarding them for their commitment year after year.
We offer an excellent benefits package including health, dental, vision, and short-term disability (subsidized by the company) as well as a company matched 401K plan. The pay scale for this position will depend on your previous dispatching experience but would typically range from $18.00 - $20.00/hour.
If you are seeking a company that values you as an individual and treats you like family then look no further than The Frazier Company. We have grown this company year after year in a very stable, controlled manner for almost a century and are looking for the right team members to take us to the next level in the years ahead. If you would like to be part of our team please apply directly and we would love to discuss the opportunities that we have here within the company.
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