Hr Coordinator

This is a HOT job based onsite in West Market, Louisville, KY at a call center that needs someone ASAP with a top, global company!

Job Description:
Answers incoming calls and emails from colleagues and third-party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase.
Supports our customers by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience.
Researches complex issues and provides timely, accurate resolution.
Documents all inquiries and interactions with colleagues and other internal/third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.
Shares with other team members or managers any opportunities for process improvements.
Creates, documents, and routes open cases and calls appropriately in accordance with the standard operating procedures for additional follow-up or escalation.
Liaises with other departments to ensure timely research and problem resolution.
• Call center setting 8 am – 6 pm operations – hours would be 8-5 or 9-6
• Must be able to multitask, be organized, and independent
• Must be proficient in math – will need to be able to explain taxes, payroll amounts, etc.
• Calculations - vacation time – understanding different states' requirements
• Be able to navigate and find policy information
• Good customer service skills
• Must have good retention and be somewhat tech savvy – can navigate systems
• Systems – Workday/Service Now
• Looking for someone to start ASAP