Housekeeping Manager

Job Details

Job Location
Chelsea Piers Fitness-Prospect Heights - Brooklyn , NY

Salary Range
$60,000.00 - $70,000.00 Salary/year

Description

The Opportunity:

Since opening in 1996, the mission of Chelsea Piers has never changed: transform lives by delivering exceptional sports and fitness experiences that promote a healthier, happier, and more active lifestyle. Chelsea Piers Fitness has proven its commitment to world-class fitness with its 130,000 square foot flagship club in Chelsea and a stand-alone club in Downtown Brooklyn. In the Spring of 2023, Chelsea Piers Fitness will expand to Prospect Heights, opening our second stand- alone 52,000 square foot club. Chelsea Piers Field House will be opening its first stand-alone 75,000 square foot facility.

Our Fitness clubs feature study-quality fitness programming, comprehensive personal training, indoor swimming pools, recreational and competitive sports clubs, communal work and social spaces, artisanal food offerings and a year-round calendar of social and cultural events that reflect the ethos of the neighborhoods they serve. We focus on creating spaces that both inspire a sense of belonging and connection + foster growth in the individual through dedication and joy.

The new Field House will feature Olympic-level gymnastics training equipment, state-of-the-art indoor boarded soccer fields, a warm-water, learn-to-swim pool, and multiple party/event spaces. We are excited to build a dynamic new team at this location that believes in the power of youth sports, health, and wellness.

This is an opportunity to be a part of an ambitious, high-end fitness business. Our goal is to deliver consistently safe, positive, and engaging member experiences. Chelsea Piers seeks an enthusiastic, motivated individual to work as part of our team at Prospect Heights.

Role & Responsibilities:

As the Housekeeping Manager at Chelsea Piers Prospect Heights, you will have oversight of both on-site facilities Fitness & Field House. A high-functioning Housekeeping Manager is a critical component to our business and must have a total commitment to Chelsea Piers goal of operating both best-in-class Fitness clubs as well as the finest amateur sports facilities in the country. The Housekeeping Managers primary purpose is managing a team of 20+ Housekeeping Associates and ensuring that the cleanliness of both facilities is well maintained and operating at its best.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

PRIMARY RESPONSIBILITIES

Management of Housekeeping Teams:

• Hire, train, and conduct regular performance reviews for all direct reports
• Plan, prepare, develop, and complete the scheduling for all Housekeeping Associates, including finding coverage when sick calls are made
• Post housekeeping schedule on a bi-weekly basis
• Complete housekeeping payroll on a weekly basis
• Communicate via Microsoft Teams with Housekeeping Associates and other departments staff
• Oversee opening/closing of facilities and manage the opening/closing shift schedule & responsibilities
• Oversee all Housekeeping Associates in their daily duties
• Reviews daily job performance of staff and gives on-the-spot feedback and training when necessary
• Rewards and recognizes employees on-the-spot when exceeding expectations
• Swiftly rectifies member or staff complaints around cleanliness, staff behavior, and facility repairs that arise
• Assist with and/or manage weekly meetings of Housekeeping Staff to discuss all upcoming and ongoing issues, projects, events, etc.
• Implement and manage routine staff trainings to ensure that, always, we have capable and competent staff in the facility that can handle any situation that may arise
• Builds out and regularly updates Housekeeping Standard Operating Procedures (SOPs) for club-opening and operating the facilities
• Builds out and regularly updates Housekeeping Preventative Maintenance (PM) calendar for best operating of the facilities

Facility Maintenance & Operations:

• Keep facilities extremely clean, neat and in like-new condition for years to come
• Ensure all areas are safe and operating smoothly daily
• Possess exemplary knowledge of OSHA safety standards to ensure maintenance and work are done in a safe and appropriate manner
• Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates
• Communicate regularly with Director of Operations to ensure task list and general cleaning is scheduled effectively and efficiently
• Be a first point of escalation for crisis/issue-management and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
• Communicate facility issues (ex. plumbing repairs, paint touch-ups, light bulbs out, etc) with Director of Operations to schedule work to complete repairs
• Strong facility knowledge and displays problem solving skills by troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)

Day-to-day Business Operations:

• Communicate via daily Shift Summary Report on all issues and ongoings of the day
• Attend weekly meeting with the Director of Operations, and Fitness and Field House Leadership teams
• Track inventory of all cleaning and locker room products and order as necessary
• Track and manage towel inventory and order as necessary
• While ordering products, only utilize company-wide approved vendors and supply lists
• Work with Operations Manager to manage and collaborate on vendor contracts/services including, but not limited to, trash & recycling removal, laundry dryer vent cleaning, washer and dryer servicing, helium tank management, steam + sauna preventative maintenance, radios/walkie-talkies, etc
• Work with Director of Operations to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Work closely with Marketing and Events teams to ensure all event operations run smoothly
• Collaborate with Operations and Events Managers to maintain inventory of event-related items including tables and chairs

Qualifications

QUALIFICATIONS

• Prior housekeeping or janitorial experience
• Basic maintenance experience and cleaning machine operation
• Must have a positive, can-do, and joyful attitude with the ability to multi-task in a fast-paced environment
• Must have the flexibility to work varied shifts and possible overtime
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Time and project-management skills
• Ability to work with a diversity of individuals and/or groups, problem solve to identify issues, and create a plan of action
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Commitment to providing exceptional service to customers and support to staff members.
• Ability to work under limited supervision
• Neat appearance
• Must be punctual, friendly and motivated
• Good "people skills" and a team player
• Must be willing to work varied shifts and possible overtime
• Must be able to lift up to 50 to 65 pounds