Host Waikiki Brewing Company

Host/Hostess ? Waikiki Brewing Company

As a Host/Hostess for Waikiki Brewing Company, you are an ambassador of our brewery, our brand, and our beer. You must be enthusiastic about sharing our premium quality, fresh, handmade beer with all of our guests ? both visitors to our island and residents alike.

As a Host/Hostess, you must be friendly, outgoing, and possess good communication skills. Your individual personality should shine through ? use it to your advantage. You should be organized, able to think and act quickly and effectively while retaining self-composure. Be guest sensitive and possess a sense of timing. Take pride in personal appearance and show dedication to your job. Display integrity and honesty in all aspects of your employment.

The host staff is our first impression to make guests feel welcome and at ease. By helping to control the flow of guests, clean and prepare tables for seating, assisting and communicating with servers, bartenders, and managers, you are an integral part of the Waikiki Brewing Company experience.

1. Title: Host/Hostess (Non-exempt)

2. Department: Front of House Operations

3. Reports to: General Manager or Manager-on-Duty

4. Typical Work Week: 35 ? 40 hours

5. Position Summary: You are warm and friendly to immediately greet guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. When guests come into a restaurant they want to be greeted promptly and treated well, they feel uncomfortable if they cannot make immediate eye contact with someone who appears to be in charge. It is your job to welcome each guest to Waikiki Brewing Company with a smile and a warm Aloha Spirit. The Host / Hostess are the first employees to greet all of our customers. How the guests feel they have been treated at the door will have a huge impact on how they perceive their dining experience at Waikiki Brewing Company. Your positive and friendly attitude will make a definite impression on the guest, as you will most likely be the last Waikiki Brewing Company employee the guest will encounter. Always remember to thank each guest for their patronage and invite them to return to any of our fabulous Waikiki Brewing Company locations.

6. Major Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

Check with Manager-on-Duty for any changes on the floor.

Check host stand for adequate supplies such as applications, wait lists, and pens.

Ensure the floor plans are current and servers are given an update of their stations.

Make sure you are aware of any menu changes and able to answer any menu questions.

Greet all guests with ?Aloha? and a smile. If you cannot assist them right away acknowledge and make them aware you will be right with them.

Lead guest to their table with a smile and always keeping within close proximity.

Never seat a guest at a dirty table; wait until the bus person has completed cleaning the area. This means floors and chairs.

Special attention should be to the following guests: Children, babies, and people with disabilities.

It is important when seating guests that you are using the proper seating rotation.

When seating guests utilize the Manager-on-Duty if you notice any server or employee not able to satisfy our guests needs.

If there is two host staff on the door one should always be at the front greeting guests and the other should be seating them. As they return back to the desk they should note any open tables that are available.

Compliance to all rules, regulations, policies and procedures outline in your orientation, Employee Handbook, and Safety Manual.

Complete other duties as assigned by the Manager-on-Duty.

Greets and seats guests, presents menus (if applicable), lets guest know about specials.

All guests must be treated in a manner to ensure their complete satisfaction.

Always strive to exceed our guests? expectations.

Write names on a waiting list or use waitlist app on tablet.

Run the floor plan board.

Observes tables and keep track of clean, dirty and occupied tables.

Takes guest information and quotes wait to guests accurately when tables are not immediately available.

Cleans, organizes and stocks menus at host area.

Answers phone and answers questions concerning the menu and restaurant.

Interacts with guests in and as they leave the restaurant to ensure positive dining experience.

Fill to go orders, if applicable.

Maintain restrooms throughout shift.

Other duties as assigned by the Manager-on-Duty.

7. Essential Physical Requirements:

Hazards include, but are not limited to, slipping, tripping, and falls.

Frequent washing of hands.

Walks and stands during entire shift.

Continuously reach, bend, twist, turn, push, pull, reach, lift, carry, stoop and wipe as needed.

Constant repetitive hand and wrist movements and forearm rotation.

Be Able to lift and carry up to 50 lbs. on an as-needed basis.

Constantly communicates verbally with all quests and phone callers.

8. Knowledge and Skills:

a) Special Skills or knowledge necessary for this position.

1. Excellent communication skills (verbally interacts with management, servers, team members and guests.)

2. Must be able to read, write and determine wait time based on Company?s procedures and protocols.

3. Must visually scan restaurant for clean, unoccupied tables.

4. Organizational skills.

5. Multi-task oriented.

6. Knowledge of workplace safety procedures.

I acknowledge and understand the following:

? Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.

? The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform the Manager-on-Duty at any time that I am unable to perform these functions.

? Job duties, tasks, work hours and work requirements may be changed at any time with or without notice by Management.

? Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of the Company.

I have read, understand, and acknowledge this job description outlined above.