Hospital Services Delivery Representative 1

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood. blood components, and/or tissue. It's about life! Share our excitement and join our team!

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

Job Title: Hospital Services Delivery Representative

Revision: 0009

Job Code: 700404

Shift: 8:30pm-7am Friday-Monday.

FLSA: OT Eligible

Hybrid? N

CPF Level: TB1

Location: San Antonio

Dept.: Hospital Services

Business Unit: STB&T

General Summary

Responsible to drive company supplied vehicles to deliver and pick up blood, blood components, tissue products and patient samples for testing as required in a timely manner.

Perform data entry of information into routing software mobile devices.

Perform specialized irradiation procedures as requested.

Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Assist with daily inventory of blood and blood components.

Prepare blood products for shipment in accordance with SOPs and established guidelines.

Make deliveries by driving to area hospitals and commercial carriers in a timely manner.

Drive to pick up blood and blood components at hospitals, donor sites, blood drives and other locations as required.

Perform Irradiation Procedures.

Execute assigned pick-ups, deliveries, and special instructions in accordance with guidance and prioritization provided by Shift Coordinator.

Recognize equipment malfunctions and technical problems; take appropriate steps in solving and notifying supervisory personnel as required.

Complete and submit trip sheets daily if required.

Operate computer terminal.

Keep vehicles fueled.

Operate vehicles in a safe manner and abide by all traffic laws.

Promptly report vehicle repair needs.

Participate in continuing education by attending in service training, seminars, and other workshops as required. Perform minor vehicle maintenance.

Keep vehicles clean (inside and outside).

Monitor temperatures of blood storage equipment.

Exercise initiative in seeking opportunity training to develop Hospital Services Fulfillment Specialist competencies; Upon qualification will be expected to serve as alternate/interim Fulfilment Specialist as required.

Performs other duties as assigned.

Non-Essential Tasks

Perform building security checks as necessary.

Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications Texas Operators Driver's License

Experience

Requires computer experience.

Knowledge

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must be or become familiar with the community and area serviced.

Skills

Must be capable of operating motor vehicles in all types of weather conditions.

Must have strong computer skills.

Must have excellent telephone and/or email etiquette skills.

Abilities

Must be able to keep information confidential.

Must be able to process stat orders without delay and work calmly in emergency situations.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Working Environment

Works in well lighted, air-conditioned and heated vehicle or office environments, but may work in confined spaces and non-climate controlled conditions.

May be exposed to electrical and chemical hazards and other conditions common to an office environment.

Exposed to blood borne pathogens and other conditions common to a full serviced blood & tissue center.

Bodily exposure to refrigerator/freezer temperatures, especially hands and face.

Will also work in all outdoor weather conditions.

May be required to work at any time of the day, evening or night during the week or weekend.

Ability to use personal motor vehicle for company business required.

Occupational Exposure Assignment - Category I

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
• Competitive salary
• 100% Employer Paid Long-term Disability Plan
• Variable Compensation Plan
• 100% Employer Paid AD&D
• Paid Time Off (PTO)
• 100% Employer Paid Employee Assistance Program
• Extended Illness Benefits (EIB)
• Group Health Medical Plan w/prescription coverage
• Shift Differentials
• Variety of Voluntary Supplemental Insurances
• Paid Holidays
• Voluntary Dental Coverage
• Leaves of Absence
• Voluntary Vision
• Educational Assistance Program
• 100% Employer Paid Pension Plan
• 100% Employer Paid Life Insurance

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.