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SalaryCFA Institute is the world’s largest association of investment management professionals. As a global, independent organization, with a community of more than 175,000 members and 150+ member societies, we lead the investment profession by promoting the highest standards of ethics, education, and professional excellence for the ultimate benefit of society.
At CFA Institute, we care about our employees’ mental, physical, social, and financial well-being. That’s why we are committed to providing a comprehensive, competitive benefits package that offers flexibility to make choices that meet their needs:
- Health & Well-being benefits that are amongst the best in the industry with full comprehensive Medical, Dental, and Vision for employees and their family members
- Comprehensive Leave and Time Off plans
- A focus on Financial Well-being means that we stack our retirement benefits against the most competitive standards.
- Flexible work arrangements
- Wellness, Education, and Employee Assistance Benefits
Job Description Summary:
The Helpdesk Technician will provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware\software and equipment to ensure optimal performance and user experience. This role will also support and troubleshoot AV and conferencing solutions as needed. The person will also troubleshoot problem areas (in person, by telephone, remotely, or via e-mail) in a timely, professional and knowledgeable fashion. The employee will also setup and manage user accounts and user provisioning in Active Directory, Masergy Cloud Voice, Intune, and O365 including Exchange On Line.
This position is located in Charlottesville, VA.
Job Description:
As a Helpdesk Technician, you will have the opportunity to:
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-user workstations and related hardware and software, recommend, implement and document corrective solutions, including off-site repair for remote users as needed.
- Assist staff meeting attendees, real time, with technology incidents.
- Perform pre-meeting technology setup/testing of audio, video, display, and conferencing technologies.
- Assess the need for and implement upgrades to PC’s, cellular devices, and A/V equipment.
- Assist with installation, \ configuration and supporting of A/V technology.
- Perform moves, adds, and changes (MAC) requests as they are submitted
- Maintain an inventory of end user devices.
- As necessary liaise with third-party support and vendors for PC and A/V equipment.
- Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products.
- Create / manage user accounts in Microsoft Exchange Online and Masergy Cloud PBX
The skills and experience required for this role are:
- Junior college diploma or university degree in the computer field and/or 3 years equivalent work experience
- Certification in field such as COMPTIA A+, Network+, Microsoft 365 Certified Modern Desktop Administrator Associate a plus.
- Working knowledge of Active Directory and Microsoft Exchange.
- Hands-on hardware troubleshooting experience
- Excellent communication skills including verbal, listening, and presentation
- Working knowledge of common conferencing services, including Microsoft Teams.
- Working knowledge of A/V devices – codecs, microphones, speakers, and supporting equipment
This opportunity is open to internal and external candidates. CFA Institute is committed to the professional development of its employees; first/full consideration will be given to internal candidates.
You can connect with the
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on LinkedIn.If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.
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page.We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
As a condition of employment, CFA Institute requires that all employees in the US show proof of an FDA-approved COVID-19 vaccination. The only exceptions to this policy are Religious Accommodations under Title VII of the Civil Rights Act of 1964 or Disability Accommodations under the Americans with Disabilities Act.
As a condition of employment, CFA Institute requires that all employees in Hong Kong show proof of a World Health Organization-approved COVID-19 vaccination or show proof of a negative test taken forty-eight (48) hours or less prior to their arrival at a CFA Institute office or event.
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