Address
Form of work
SalaryJob Description
Helpdesk Analyst- Mac/Windows
Contract to Hire
- Position requires 3+ years of experience in the field of IT Service Desk or user Support
- Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential Experience with Desktop computer hardware, printers, and peripherals
- Experience with Mobile Device Support (Windows, IOS, Android) •Understanding of basic Networking protocols
- Exceptional oral and written communication skills
An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
