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Salary**************************FEDERAL EXPERIENCE IS MUST*****************
As Help Desk, you will be expected to:
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software. Have the general awareness of computer systems, PC repair, and network management.
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Have the ability to deploy, configure, and support operating systems on desktop and mobile.
- Understand and appreciation for information security within systems and user devices.
- Have a strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
- Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed or deployed under this contract. The personnel serve as the first point-of-contact for troubleshooting hardware/software, and PC problems
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
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