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Form of workJob Description
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Help Desk Technical Support Specialist in the Irvine location.
Summary:
This is an IT Help Desk / Technical Support position which reports directly to the Systems Manager. A successful candidate will possess the ability to work without supervision and provide professional-level customer service to end users. The position will also call for superb research ability when trying to answer certain technical questions. A candidate in this position must have stellar communication skills. Responsibilities will involve workstation troubleshooting, software management, peripheral (IP Phone, Printers, etc.) device set-up/maintenance, as well as workstation maintenance.
Job Duties
- Provide support for end users (local and remote), focusing on individualized customer service of a high-standard professional level.
- Diagnose and resolve technical hardware and software issues including but not limited to computers, phones and peripherals.
- Research technical questions using available information resources.
- Provide user feedback on how to effectively and efficiently take appropriate action.
- Identify and escalate priority issues to the appropriate resource.
- Support over 100+ local and remote user accounts and file permissions.
- Knowledge of Office 365, One Drive, and light Active Directory desired.
- Troubleshoot all end user issues beginning from hardware issues to operating system/application issues.
- Maintain and troubleshoot server environment to include basic maintenance to patching the operating systems and software applications such as Teams, Ring Central, Word, and Excel.
- Maintain communications with the User Support Lead/Manager in a timely manner.
- Attend meetings, trainings, and other work-related events as needed; and ability to work evenings and/or weekend hours to ensure the fulfillment of all duties and responsibilities.
- Other duties may be assigned or may be modified as business needs dictate.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge. In accordance with Pay Transparency Laws, salary ranges are provided, and compensation will be determined using the hiring range listed below and factors including, but not limited to, skillset, level of experience, education, and physical work location, to the extent consistent with applicable law.
