Help Desk Engineer (2Nd Shift)

Company Description

If you are passionate about working in an IT Engineering company that uses cutting-edge technology, is team-focused, and values employees, please apply for immediate consideration!  

Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP provides hardware, software, backup services, customized solutions, security software and technical support to its partners, providing services to its clients located throughout the United States and internationally.

Why Should You Apply?

• Market competitive pay
• Opportunity for growth and continued learning
• IT Engineering based company
• Team-focused working environment.
• Comprehensive benefits package that includes medical, dental, vision, life, disability insurance, 401k, paid holidays (including your birthday!), sick, and vacation.

Note: All employees are required to be fully vaccinated against Covid.

Job Description

Are you an IT professional with VMWare experience? Can you bring a thoughtful approach, a level head and can-do attitude to solve client computer issues? As a Managed Services Provider we need experienced IT Engineers to add to our team in support of our client base.

This position is required to work on-site at our Burbank, CA headquarters.    

Shift: Sunday-Thursday, 2pm-10:30pm 

Responsibilities:  

·       Ensure and Update detailed inventory and configuration documentation

·       Perform common daily monitoring, maintenance and support tasks to critical infrastructure components.

·       Document tasks and methods used to solve issues for future reference.

·       Ensure system backups are completed update monitor reports and utilizations.

·       Ensure operational compliance with system security policies and procedures; backup and recovery procedures; system maintenance procedures.

·       Provide escalated support to support staff receiving support calls and monitor alerts. REQUIRES OCCASIONAL FLEXIBILITY IN HOURS/SHIFT in critical situations.

·       Utilize existing tools to perform remote administration, configuration based on projects and support tickets.

·       Manage and Support VMware ESXi environment, supporting all configuration changes and updates.

·       Use of move-to-production requests for the shared computing infrastructure.

·       Facilitate all system upgrades; ensuring operational preparedness once installed.

·       Monitor infrastructure and server performance; remediate issues.

·      Create reports in Oracle.

·       Respond to system issues and resolve any communication issues within the confines of the office.

·       Update the maintenance schedule and submit a summary of changes to management

·       Collaborate with third-party support and service vendors to ensure that the network stays operational.

Qualifications

·       Bachelor’s Degree in Information Technology or equivalent experience 

·       3+ years’ experience in managing shared computing infrastructure

·       3+ years’ experience in network component support and management

·       Knowledge of supporting and configuration with VMWare 6.x in enterprise environments

·       Knowledge of Oracle applications desired

·       Experience troubleshooting and supporting remote systems and working with technical and non-technical users

·       Understanding of Microsoft Server 2012/2016 R2, Active Directory, Microsoft 365, Windows10, and mobile operating systems

·       Support and Deployment of Wireless networking

·       Ability to remotely troubleshoot technology infrastructure problems and lead to resolution  

·       Excellent customer service skills

·       Excellent written and verbal communication skills

Additional Information

Please include your salary when applying.
Principals only. No agencies.  
We do not offer H1B Visa sponsorship

The pay is based on the local market and on the skills that the individual brings to the opportunity as an Operations Engineer. Generally in the $70k-$90k range DOE

EEO Statement

ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws