Healthcare Safety Advocate

Overview

The Healthcare Safety Advocate applies his or her risk management expertise to promote and improve clients' safety culture through on-site safety inspections, written healthcare safety programs and healthcare safety training presentations. He or she works directly with clients to assess and mitigate their safety risks and exposure through preventative, pro-active policies and procedures. The Healthcare Safety Advocate focuses on both workers' compensation and professional liability.

Responsibilities

HEALTHCARE

• Provides safety consultation for assigned clients
• Conducts on-site safety inspections at various client locations where operations may include, but not be limited to, healthcare and related operations
• Conducts periodic safety training in areas of proficiency as requested by clients and producers
• Schedules and conducts client surveys along with preparing and submitting activity reports in management system
• Assists with OSHA compliance and public health/Medicare compliance
• Schedules and conducts client surveys along with preparing and submitting activity reports in agency management system
• Updates and informs production team with timely information regarding client service
• Attends risk management, quality assurance and safety meetings
• Develops written healthcare safety programs for various operations related to client
• Provides risk management services and marketing information to potential and current clients
• Completes proposals for safety services to assist with achieving department revenue goals
• Provides services that are credibly calculated to increase client value

 

EXECUTION OF CLIENT SERVICE

• Works with Producer and/or Account Executives, service team, carriers and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
• Advise the creation of proposals, providing summary of programs and options, service plan and other specific deliverables designed to support clients in making decisions about insurance programs
• Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
• Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes
• Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff
• Leverages insurance knowledge and communication skills to explain coverage terms, program options and other items to clients as needed
• Works with internal departments to ensure cohesiveness and timeliness of service execution and creates report of service plan execution through commitment report
• Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
• Manages time effectively to prioritize workload, client service requests and service parameters on business processes

 

DATA AND PROCESS INTEGRITY

• Consistently follows service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
• Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments and correspondence
• Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals

 

PEER RELATIONSHIPS

• Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
• Trains, guides and mentors Healthcare Safety team members and other peers
• Communicates effectively with team members and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
• Develops successful and effective working relationships with Producers, Account Executives, service team members, managers, carriers and members of other departments

Qualifications

REQUIRED:

• RN licensure
• 5+ years in the healthcare industry
• Proficient in Microsoft Office Suite
• Ability to travel 90% of the time
• Home office work area and high speed internet capability

 

 PREFERRED:

• BS in nursing, physical therapy or healthcare related discipline including Nursing Home Administrator
• 2+ years of safety experience

 

 

About AssuranceAssurance, a Marsh & McLennan Agency LLC, company, is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. Assurance operates as Marsh & McLennan Agency's Midwest regional headquarters. Consistently recognized as a top workplace, Assurance attracts and retains its insurance talent by rewarding expertise and investing in career development. Assurance employees enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

 

Services: Business Insurance, Employee Benefits, Financial Services, Private Insurance, SuretyAwards: Assurance is continually named a "Best Place to Work" by leading publications and organizations such as Fortune magazine, the National Association for Business Resources, The Chicago Tribune, Crain's Chicago Business and Business Insurance magazine (check out all of our accolades).Culture: Our employees enjoy an environment that fosters success and creativity and provides countless opportunities for growth. We make sure our employees are happy and motivated by offering enviable benefits, rewards programs, celebrations, perks and a few surprises around every corner. Together, it all adds up to a company that develops and retains passionate individuals who deliver superior performance and measurable results to our clients.

 

Fun Fact: 31% of Assurance experts agree the best Saturday Night Live skit of all time is "More Cowbell".

 

Assurance has won over a hundred workplace awards largely due to our intentional and caring approach that begins with meeting our people where they are, celebrating their differences and creating an inclusive environment.

 

Assurance is a proud equal opportunity employer. We celebrate diversity and we are committed to equal employment opportunities regardless of age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity, gender expression, national origin, marital status or civil partnership/union status, veteran status, citizenship, pregnancy, genetic information, physical or mental disability, or any other status or characteristic protected by federal, state or local law.

 

Harassment or discrimination based upon any of the above is inconsistent with our values and will not be tolerated; this includes harassment or discrimination for being associated with or knowing someone that identifies with any of the above.

 

Marsh & McLennan Agency (MMA) provides colleagues the freedom to make a career and difference. We encourage you to explore your curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs.

Employment Type: FULL_TIME