Healthcare Payments - Instamed Network Development Representative (Inside Sales) - Payments

You are passionate about driving high customer satisfaction with healthcare providers. You have found the right team.

J.P. Morgan Healthcare Payments is driving much-needed change through the fast-paced innovation of the InstaMed platform, backed by the strength and scale of J.P. Morgan Chase. InstaMed, a J.P. Morgan company, is part of the firm's Healthcare Payments business that powers a better healthcare payments experience and connects consumers, providers and payers for every healthcare payments transaction. Our growth is centered on a relentless focus to make healthcare payments better for everyone. We are looking for candidates who are excited to create change and grow their careers with a ground-breaking company.

The Network Development Representative (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company's efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the InstaMed Network. The role will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within InstaMed. Superior customer contact skills and a strong attention to detail are required.

Job Responsibilities         

• Conduct provider outreach through marketing campaigns on behalf of InstaMed's payer partners
• Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
• Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
• Deliver an enrollment experience which promotes product understanding and customer satisfaction
• Respond to direct customer inquiries in an expeditious and professional manner
• Submit high quality solutions for development of knowledge base
• Any other duties as applicable to the position

Required qualifications, capabilities, and skills

• Strong customer contact skills
• Outstanding attention to detail
• Proficiency in all aspects of Microsoft Office
• Bachelor's degree or equivalent work experience
• Tenacious, outgoing and highly motivated to reach out to provider prospects
• Collaborative work style
• Ability to seek out and apply new technical and healthcare industry knowledge quickly
• Strong ability to present and effectively communicate usage of products
• Sound judgment in setting customer expectations and managing sensitive customer situations
• Excellent organizational skills in managing multiple provider adoption campaigns simultaneously
• Excellent oral and written communication skills - people person