Health Insurance Care Coordinator

Details

• Department: Ascension Care Management
• Schedule: M-F; Days
• Location: Must live in Austin, Texas; Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plan

Retirement benefits including employer match plan

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Responsibilities

Ascension is currently seeking a Health Insurance Care Coordinator to support programs of Dell Children's Health Plan (DCHP). This position telephonically performs the initial health screening for newly enrolled members and conveys the purpose and services of the case management programs. This job provides basic health information, collects data and performs clerical duties that support both the RN Case Manager and Social Worker. They also work with the health care team in support of case management goals, care transitions and health literacy to optimize the member's care. Other responsibilities include:

• Telephonically performs the initial screening for all newly enrolled DCHP members.
• Supports members in accessing health and social related services, i.e. finding PCP, assist with scheduling appointments and accessing the value added.
• Uses electronic resources and registries in collecting, reporting, gathering and documenting data for the case management process.
• Assists with monitoring preventive health care screenings and open care gaps and conducts outreach to link the members back to their medical home to have the screenings completed.
• Serves as a point of contact by phone and in person for members receiving case management and social work services and others for follow-up activities.
• Performs a range of non-clinical case management functions including but not limited to outreach, social support, resource linages, interpretation/translation, and transportation.
• May act as preceptor for newly hired case management coordinators, assist with quality improvement activities, and participate in special case management projects.
• Promotes individual professional growth and development by meeting requirements for mandatory skills competency, build leadership skills for yourself and others in the department.
• Performs delegated department operational duties as assigned.
• Performs other job related duties as assigned

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  
  
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• 2+ years experience in a Patient Care or Public Health setting OR 2+ years expereience as a Medical Assistant preferred
• 1+ years experience in Case Management preferred
• Certified Community Health Worker or Certified Medical Assistant Preferred
• Bilingual in Spanish preferred

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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Responsibilities

Ascension is currently seeking a Health Insurance Care Coordinator to support programs of Dell Children's Health Plan (DCHP). This position telephonically performs the initial health screening for newly enrolled members and conveys the purpose and services of the case management programs. This job provides basic health information, collects data and performs clerical duties that support both the RN Case Manager and Social Worker. They also work with the health care team in support of case management goals, care transitions and health literacy to optimize the member's care. Other responsibilities include:

• Telephonically performs the initial screening for all newly enrolled DCHP members.
• Supports members in accessing health and social related services, i.e. finding PCP, assist with scheduling appointments and accessing the value added.
• Uses electronic resources and registries in collecting, reporting, gathering and documenting data for the case management process.
• Assists with monitoring preventive health care screenings and open care gaps and conducts outreach to link the members back to their medical home to have the screenings completed.
• Serves as a point of contact by phone and in person for members receiving case management and social work services and others for follow-up activities.
• Performs a range of non-clinical case management functions including but not limited to outreach, social support, resource linages, interpretation/translation, and transportation.
• May act as preceptor for newly hired case management coordinators, assist with quality improvement activities, and participate in special case management projects.
• Promotes individual professional growth and development by meeting requirements for mandatory skills competency, build leadership skills for yourself and others in the department.
• Performs delegated department operational duties as assigned.
• Performs other job related duties as assigned

Qualifications

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  
  
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.