The position of Head Housekeeper is designed to assist management with regard to training new employees, inspecting rooms, along with other duties assigned by management.The Head Housekeeper position is one of the most critical positions at the hotel. This person should possess leadership abilities as well as good cleaning skills.The job description for this position is only a general summary of the duties of the Head Housekeeper may be required to perform. It may be necessary to perform other duties, which are not listed below: Be ready to begin work at specified time.
Dress should be appropriate uniform and name tag worn. The Head Housekeeper is to be the role model for housekeeping staff. Appearance is important.
Check personal appearance and dress code compliance. Personally train all housekeepers Prepare work schedule for housekeepers at least one week in advance. The manager is to approve the schedule My be required to clean rooms, do laundry and public spaces Coordinate laundry duties for personnel and housekeepers Inspect each room every day; vacant and occupied All Head Housekeepers are to carry a caddy of supplies with them when they are inspecting rooms so they can attend to small cleaning details and replace any missing items in the rooms.
The caddy should contain the items approved by Daly Seven and the hotel brand. Complete an inventory monthly. Complete a daily list of missing linen.
Keep manager informed of shortages and status of inventory for ordering purposes Monitor housekeeping and laundry on a daily basis Help strip rooms, stock inventory, assist in laundry as time allows Check all supply areas at end of shift for security Supervise overall housekeeping procedures. Check for compliance with established company procedures Prepare schedule on a regular basis for turning mattresses, shampooing carpet, and deep cleaning Take pride in appearance of entire hotel to help keep it clean and in good repair. Refer maintenance problems to management.
Assign daily room cleaning, also cleaning of corridors, etc. Follow up on all duties assigned by management Critique housekeepers performance, commend good performance and counsel poor performers Follow up on late check-outs and Do Not Disturb signs to ensure rooms are cleaned Report any potential safety hazards to management. Make safety a priority and consistently review proper techniques and safety measures with staff.
Head Housekeeper must be able to lift, bend, stoop and go up and down stairs. Head Housekeeper must be able to lift up to 30 pounds. Employee required to seek assistance if unable to lift or move an item over 30 pounds.