Guest Services Manager

Job Title:Guest Services Manager
Location: Lakeville, CT
Type: Direct Hire
Schedule: 40-hour workweek with flexible hours, including nights and weekends
Salary: $22 per hour
About Us: Join our team as a Guest Services Manager at our Lakeville, CT property! We are seeking an enthusiastic and customer-focused individual to lead our Guest Services team. If you are passionate about providing exceptional hospitality, fostering a culture of excellence, and are excited about growing your career in the industry, we want to hear from you.
Position Overview: As the Guest Services Manager, you will be the face of our property, responsible for ensuring a memorable guest experience. Your role will involve setting the standard for exemplary customer service, managing guest complaints effectively, and overseeing various operational and sales activities to optimize guest satisfaction and revenue.
Guest Services Manager Qualifications:

• 2 years of previous experience in hospitality or Guest Services.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Flexibility to work varying shifts, including nights and weekends.
• A passion for delivering exceptional guest experiences.
• Proficiency in A/V equipment is a plus.

Guest Services Manager Key Responsibilities:
Guest Services:

• Lead by example in delivering outstanding customer service.
• Train and mentor staff on upselling techniques.
• Skillfully handle guest complaints, turning challenges into opportunities to earn trust and loyalty.
• Implement effective yield management and packaging strategies.
• Collaborate with third-party travel sites to maximize exposure.
• Create and execute a WOW program to delight guests.
• Conduct interviews for potential future staff members.

Operational Activities:

• Prepare housekeeping sheets and ensure all guest needs are met for the day.
• Coordinate and provide service for conferences and social groups, including A/V setup.
• Collaborate with maintenance to resolve guestroom issues promptly.

Sales Activities:

• Promote and enhance restaurant sales.
• Learn and engage in the group, wedding, and banquet sales process.
• Cultivate local business and corporate partnerships.
• Manage the local negotiated rate (LNR) program for schools.
• Attend beneficial local Chamber events.
• Stay informed about competitive offerings.

Why Join Us:

• Competitive hourly wage with room for growth.
• Opportunities to build a career in the hospitality industry.
• A supportive and collaborative team environment.
• Be the go-to expert for local accommodations.
• Stay connected with local events and businesses.

If you are ready to take on this exciting role and contribute to our commitment to delivering exceptional guest experiences, apply now. Join us in creating lasting memories for our guests and becoming an integral part of our Lakeville, CT property's success.
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