AddressDescription
Job Summary:
Responsible for assisting the Guest Services Supervisor in providing leadership within Guest Services Department and Park Operations, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service.
Job Duties:
Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved
Provides supervision, training, development, and evaluation for team memebrs
Handles guest concerns and responds to guest comments within standard timelines
Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
Ensures compliance with safety standards
Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
Personally provides friendly, clean, fast, and safe service for guests and teams
Performs all other tasks and duties as assigned
Must be able to arrive to morning leadership communication meetings and scheduled areas, on time and prepared for the shifts activites
Minimum Qualifications:
Must be 15 years old
Park experience preffered
Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
Excellent motivational, leadership, and team-building skills
Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions.
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