Date Posted
Category
Salary
Job type
Work model
Level
Location
Company

Paramount Software Solutions, IncSee more

addressAddressRemote - Atlanta, GA
CategoryInformation Technology

Job description

Job Id: 710250

Title: .Net Application Support

Location: Remote - Atlanta, GA 30308

Duration: 12 Months


Description:

As a Software Engineer Specialist for the Custom Applications Operations team within the Georgia Department of Transportation, you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework. You will work closely with clients, end-users, and Support Specialists members to ensure the successful delivery of high-quality support services. Functional areas of the custom applications are all aspects of the business: project information, contract management, invoice management, permit processes, approval workflows, and others.

Key Responsibilities:

  • Provide technical support and troubleshooting .NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).
  • Ability to build and run applications from source control repositories, understand technical documentation provided by developers, find the root cause of issues, and add to backlog Sprint list for release fixes.
  • Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and major changes to the application to the team lead/supervisor. Document findings and the root cause of
  • the problem and meet with the assigned developer to provide conclusions.
  • Work on POC research with the assistance of a Software Architect and Database Architect.
  • Run SQL statements in SQL Server and Oracle to analyze issues reported in the application.
  • Create SQL statements for applications with backend support tickets and follow up database standards for the approval cycle for the team lead, database team, and architects.
  • Work with the assistance of architects and DevOps when assigned.
  • Troubleshoot, document, and resolve software issues and bugs.
  • Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and communicate with the users on the resolution completion.
  • Collaborate with project managers and development teams to identify areas for improvement in software functionality and user experience.
  • Communicate effectively with clients and stakeholders regarding technical issues and solutions.
  • Perform routing validations and monitoring of applications.
  • Assist with System Operations Team in deployments.
  • Work closely with Software Specialists to resolve problems in the application, an additional level of troubleshooting tier.
  • Participate in database, software, infrastructure upgrade analysis, validation, and deployments.
  • Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in GDOT private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).
  • Follow the Information Technology Service Management (ITSM) processes used within GDOT (Incident > Problem > Change) in ServiceNow (Ticking system).

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 5+ years of experience in development, software support, or related role
  • Strong knowledge of the .NET framework and related technologies
  • Experience with Oracle and SQL Server databases to perform queries
  • Excellent problem-solving skills and attention to detail
  • Strong communication skills and ability to work collaboratively with clients and team members
  • Experience writing knowledge base articles to support custom applications
  • Developed applications in .NET technologies with Kendo UI Telerik, Web API, REST API, JSON, SQL DB, Oracle database, XML, and HTML5
  • Experience with ServiceNow ITSM system is preferred


Skill

Required / Desired

Amount

of Experience

Experience with the design, development, and testing of Enterprise IT Software Applications and Systems

Required

4

Years


Experience in upgrading, deploying, and support of Enterprise IT Software Applications and Systems

Required

3

Years

Experience working with complex enterprise applications, mainly in Microsoft Technology

Required

3

Years


Experience in providing Level 1 and 2 Technical production support and operations

Required

2

Years

Experience in integration of Custom Built, COST, or Third-Party software systems with other enterprise systems using APIS and toolkits

Highly desired

2

Years


Experience creating technical support documents and guides

Highly desired

2

Years

Experience with interaction with Business Stakeholders and Users

Nice to have

3

Years


Past project history and client references

Nice to have

2

Years

Refer code: 4148780. Paramount Software Solutions, Inc - The previous day - 2023-06-01 16:26

Paramount Software Solutions, Inc

Remote - Atlanta, GA

Share jobs with friends

Related jobs

Georgia Local Only ::::: .Net Application Support Remote

Application Management Support (AMS) Delivery Manager

Deloitte

$126K - $160K a year

Atlanta, GA

4 weeks ago - seen

Application Support Analyst Sr (Remote)

Georgia Institute Of Technology

Atlanta, GA

a month ago - seen

Application Support Analyst Lead

Georgia Institute of Technology

Atlanta, GA

2 months ago - seen

Application Support Analyst II - Remote

Georgia Institute of Technology

Atlanta, GA

2 months ago - seen

Application Support Analyst

Swoon Staffing

Atlanta, GA

3 months ago - seen

Enterprise Application Support Specialist (Full-Time)

Sea Island

Sea Island, GA

3 months ago - seen

GIMS Application Support

Universal Business Solutions

Atlanta, GA

3 months ago - seen

GIMS Application Support Supervisor

Universal Business Solutions

Atlanta, GA

3 months ago - seen

Applications Support

DS Smith

Atlanta, GA

3 months ago - seen