General Manager, Station Operations - Sfo

General Manager, Operations Portland

The General Manager Operations Portland (PDX) provides leadership and strategic support for the operation, leadership, and administrative team. This role will lead and drive continuous improvement in all aspects of McGee's Portland operation, including managers responsible for the day-to-day station operations and administrative functions. The General Manager is responsible for building a collaborative team, who creates a culture of mutual respect and teamwork, while keeping safety and service at the core of everything we do. This role is key in developing a high-performance team by creating and leading initiatives encompassing recognition, performance, and an ever-improving safety culture.
This position reports to the Managing Director, Station Operations

KEY RESPONSIBILITIES
- Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
- Oversee all facets of operational and financial performance of station, monitoring performance against planned objectives and compliance guidelines and initiate corrective actions to help ensure performance
metrics are achieved
- Prepare operational plans and manage daily work schedules in support of a 24/7 operation in accordance with the labor contract
- Ensure robust systems are in place for team member training and qualification so they are fully prepared to perform assigned duties
- Investigate, report and develop strategies to eliminate delays, irregularities, safety and compliance concerns quickly and efficiently
- Ensure compliance with company policies and all regulations of federal, state and local airport authorities
- Develop positive relationships with key customers, reinforcing our commitment to customer service and regularly validating that we are meeting/exceeding expectations
- Establish and maintain a culture that encourages open communication, where all team members feel valued, connected, and engaged in the success of the operation
- Model and maintain an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
- Perform additional duties as required for the success of the business

QUALIFICATIONS
- Bachelor's degree preferred
- Three (3) years of hands-on leadership experience, including experience leading large groups of team members in a fast-paced, service-focused environment required
- A minimum of three (3) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations preferred
- Exceptional communication and interpersonal skills required
- Excellent analytical and problem-solving skills required
- Experience with building and developing teams required
- Professional work ethic and demonstrated ability to work collaboratively with all work groups while addressing people courageously, directly and candidly
- Proven ability to direct the work of others in a positive way
- Able to lead and successfully communicate with a diverse workgroup and other internal departments
- Ability to juggle multiple tasks in a fast -paced environment
- Ability to work with and maintain confidential information
- Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
- Flexibility to work varied shifts, weekends, holidays required
- High school diploma or equivalent required
- Must be at least 18 years of age
- Must be authorized to work in the U.S.

CULTURE
McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive. McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Equal Opportunity Employer/Veterans/Disabled
McGee Air Services an Alaska Airlines company