General Manager

Job Description

Who we are

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

The sneakers you will fill

As a General Manager, you have the unique and incredible responsibility for nurturing a club culture that champions your members to play, work, sweat, and socialize....often all in the same hour. A successful day for you is when our members leave the club as happier, healthier people than when they came in. Your focus each day touches every corner of your club, ensuring a clean facility, a friendly team, and a well-maintained environment.

You cultivate your club's culture through assembling a team of people who are committed to our mission, who love to help others reach their goals, and who believe in our entire community's health and wellness.

By delivering a consistent member-centric focus, and connecting with and empowering your team, you create an undeniably rewarding experience that culminates in exceptional operational and financial results throughout all departments within your club.

How you will spend your days

• Drive results and continuous improvement in Service and Fitness categories through application of a strong business acumen, building relationships, individualized communication, and development and accountability of department head team.
• Plan, organize, and coordinate execution of daily/weekly/monthly club functions to maximize club profit and loss goals with a member-centric focus.
• Recruit, hire, train, develop and nurture friendly and inclusive team members to support needs of members. Position the right team members in roles where they can best impact members' goals.
• Train, develop, and mentor your club leaders through observing, coaching, accountability, and showing them what "great" looks like in your own actions every day.
• Problem-solve obstacles with and for your team, to guarantee an outstanding member and team member experience. Create a culture of trust through delegating to and empowering your team.
• Guide your department leaders in establishing goals, brainstorming application of club strategies, and achieving club and career goals, both in individual and group settings.
• Train, train, get a snack, and train your team some more. Cross-training is for both minds and bodies! Transfer skills that allow team members to think creatively and expansively toward becoming solutions-oriented.
• Instill a sense of common responsibility and teamwork across club functions to maintain positive member and team member experience, with a focus on bringing together the diverse strengths and experiences of individual team members.
• Collaborate with internal and external partners to continuously grow our member community.

What you bring

• 2-3 years of progressive management experience supervising 3-10 employees in a team environment, with measurable outcomes of employee development and promotion
• 3-5 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer turnover
• Experience managing P L and trend reports, and demonstrated math and analytical / ratio skills
• Success in creating new teams and/or rebuilding teams in a collaborative environment
• Phenomenal communication skills, oral and written, with heavy emphasis on listening!
• Experience in turning around operationally and/or financially deficient departments or teams
• Demonstrated success managing through defined strategy and delegation
• High School diploma or equivalent required and gets you in the door, but we'd love to see a Bachelor's degree
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

Physical Requirements/Environment

• Must be able to work in an environment with occasionally high noise levels. The sound of weights clinking, feet flying across treadmills, and the laughter of lives changing can get loud.
• Must be able to move frequently through all areas of the club. Your day includes continuous engagement and interaction with team members and club members.
• Daily duties include lifting weights, squatting, bending, reaching, spotting, remaining in a stationary position for extended periods of time, and moving for prolonged periods of time.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
• Must be able to access and operate Company computer system including preparing documents, entering data and email

Travel and Availability

• Must be able to travel by car and airplane up to 10% of the time, to join our outstanding training programs, member outreach, team meetings, and more.
• Full-time, with flexible availability across week days, weekends, and holidays to best serve our member community

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See Job Description for further information about this job.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees:Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week:Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.