General Manager

The Sports Club of Las Colinas

Irving, Texas

PRIVATE CLUB GENERAL MANAGER Job Description

POSITION SUMMARY

The General Manager is responsible for planning, organizing, directing and controlling all golf course facilities, including operations, revenue and membership management, food and beverage, 176,000 sq. ft. fitness facility, racquet sports, merchandise retail, course maintenance, human resources and accounting with a significant emphasis on quality standards and service delivery. Candidates must exhibit exceptionally proficient leadership, member relations, financial management, membership promotion, and Team Member development skills. They must have the ability to create a partnership with the Members while operating the Club with sound business principles and achieve fiscal performance. Experience in “partnering” with committees including the Member Advisory Board of Governors and the ability to acutely focus on growing/maintaining the Clubs membership roster through the process of Membership by Invitation is essential.

The General Manager will report to the Sr. Vice President of Private Club Operations.

EDUCATION AND EXPERIENCE

· Minimum of 8 to 10 years of Progressive Management Experience in the Private Club Industry

· Four-year Hospitality and/or Business Management Degree is Preferred

· Superior Interpersonal Skills (Verbal and Written)

· Energetic and Positive Management Style

· Results Driven Leadership Approach

· Strong Business Acumen

· Revenue and Sales Management Success

SKILLS AND QUALIFICATIONS

• Creative, energetic, ambitious personality and keen eye for details.
• A proven record of accomplishment with highly effective decision-making skills.
• Unparalleled integrity and commitment to the organization as well as personal career development for you and your Team Members.
• Exceptional interpersonal and relationship building skills together with effective written and verbal communication skills to properly engage Members, Guest, Team Members and key business partners.
• A leader with the ability to lead by example, serve others, direct and develop management talent, and inspire Team Members.
• Thorough and complete knowledge of and the ability to integrate and facilitate support from membership enrollment, golf course operations, facilities maintenance, fitness, racquet sports, food and beverage, accounting, member relations and other areas of the Club.
• Current and complete knowledge of all human resources functions, including recruiting, training and developing managers and department heads, compensation, payroll and benefits administration, management accountability and legalities of hiring and employment separation.
• Experience in the development and management of annual budgets, business plans and capital improvement projects, and a keen ability to properly structure and efficiently allocate labor and expense resources.
• Proven ability to manage entire Club operations.
• Must be results oriented, possess exceptional organizational skills and ability to excel in a fast-paced environment.
• Must be able to cause a culture of highly visible and engaging department leaders.
• Must be a team player and create a sense of pride in belonging to the Club and the team.
• Knowledge of hazards and safety precautions in work activities and ability to communicate these effectively to Team Members.
• Knowledge of project and/or construction management.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Responsible for gaining and retaining Members. Achieving positive net dues!
• Partners with Members through an effective “Membership by Invitation” enrollment strategy.
• Responsible for executing the membership enrollment strategy and living the culture of our private club “Core Fundamentals” of membership.
• Leads the Club’s Membership sale team in the execution of an effective enrollment and connection process for all new Members.

· Collaborates with the Regional support team in developing plan, which is designed to add more prospects to the Club’s pipeline for the Membership team.

• Collaborates with the Regional Team on the setting of the monthly sales goals and measuring the invitations created by our sales people.
• Partners and leads an effective Board of Governors and Ambassador Committee to fulfill its mission of taking ownership of the Club’s membership roster and building an environment conducive to “Friends Inviting Friends” into membership.
• Leads the coordination of an effective calendar of events that meet Member interests, drive revenues and cause prospects to join the Club.

· Responsible for building ongoing and fluid business plans with their management team while properly balancing the fulfillment of the Member/Guest experience and achieving financial results.

POSITION FUNCTIONS AND DUTIES

· Direct, manage, and coordinate all Club operations.

· Manage and oversee work of all department managers including creation and enforcement of work schedules.

· Responsible for recruiting, hiring, and developing managers reporting to General Manager.

· Coach, counsel and discipline Team Members when necessary. Monitor performance regularly. Terminate Team Members if necessary.

· Train new Team Members and ensure they have an understanding of the Club’s and Company’s culture, standards of operation, policies and procedures.

· Ensure that the company’s standards of service and quality are met.

· Responsible for the preparation of the Club’s annual business plan and budget.

· Coordinate activities of operations, accounting, and risk management to effect operational efficiency and economy.

· Responsible for promoting good public relations and professional image.

· Conduct and/or attend meetings to maintain favorable working relationships among Team Members and promote morale, productivity and efficiency.

· Prepare and distribute reports as required.

TYPICAL PHYSICAL AND MENTAL DEMANDS

Requires constant (40% - 70%) walking, standing, stooping, grasping, reaching, and kneeling. Occasionally requires ability to lift objects weighting in excess of 50 pounds.

Requires corrected vision and hearing to normal range.

Requires ability to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

TYPICAL WORKING CONDITIONS

Long hours sometimes required. Ability to work on weekdays, weekends, and holidays. Work is performed, from time-to-time, both indoors and outdoors, with exposure to extreme heat/humidity, cold weather, and turf elements. Some travel throughout the community, as well as attendance at annual private club (industry) conferences and annual General Manager meetings.