Front Desk Sales Lead

COMPANY OVERVIEW
CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.
JOB DESCRIPTION
We are currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! We are a fast-growing franchise looking for individuals who want to grow with us! Our CycleBar Experience (Sales) Associate delivers the CycleBar experience and drives sales daily.
KEY RESPONSIBILITIES
Reporting directly to the General Manager, the Lead CycleBar Experience Associate (Lead CBX) is a high-energy, passion-filled, and sales-motivated individual who is fitness-minded and has a love for community and our brand. Our Lead CBX is responsible for assisting with the day-to-day operations of the studio, is passionate about cycling, delivers the best CycleBar experience to clients, and helps to drive daily sales.

JOB RESPONSIBILITIES
Specific responsibilities and duties of this role include the following:
Sales, Membership and Rider Relations

• Execute sales and hospitality process of first-time rider experience, follow up, and close potential members
• Provide top of the line service to all new and existing riders
• Meet/exceed member and retail sales goals assigned by General Manager
• Ensure CBX staff meet goals during their shifts
• Assume responsibility for developing selling skills
• Maintain acceptable level of personal sales production
• Increase top line revenue by growing client attendance (new triers) and client retention (frequency)
• Identify new riders in each class and ensure they get special attention by offering new rider packages
• Identify existing customers who are low on their rider packages and help them renew/upsell
• Provide high level customer service to CycleBar clients, handling customer requests or concerns in a positive and timely manner
• Greet all customers entering the studio and develop relationships with recurring riders
• Help drive non-ride revenue (retail sales)

Operations

• Be the lead and supervise CBX staff
• Help train CBX staff on sales and providing premium level customer service
• Work collaboratively with studio management and franchise owner(s)
• Maintain cleanliness of the Cycle studio, bathrooms, lobby, and other common areas
• Assist with managing the weekly schedule for maximum sales/profit (monitoring class attendance)

Marketing

• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Maintain brand standards and initiatives
• Assist Studio Manager to execute marketing initiatives, event planning and charity rides within the studio
• Actively engage on CycleBar social media sites

PROFESSIONAL EXPERIENCE / QUALIFICATIONS

• Minimum one year in a supervisory role
• Minimum one year in a sales role
• Preferred prior Front Desk Sales experience
• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Possess leadership ability
• Ability to take on tasks from other leaders on staff
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the ClubReady software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
• Must be able and willing to move bikes and perform minor bike maintenance
• Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.
• Must be able to lift up to 30lbs

We have an ongoing commitment to elevate, inspire, and strengthen one another and are proud to be an equal opportunity workplace . We embrace humanity all races, colors, religions, genders, gender identities or expressions, sexual orientations, national origins, genetics, abilities, ages, educations, opinions, cultures, ethnicities, languages spoken, beliefs, sexes, ancestries, citizenships, and marital statuses are welcome. Our community is where you belong.