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Form of workEHP Hospitality is seeking a friendly, professional, and customer-focused Front Desk Representative to join our team. The Front Desk Representative will be responsible for providing exceptional service to all guests, handling guest inquiries and requests, and ensuring smooth and efficient operations at the Front Desk for EHP Resort & Marina and The Inn Spot.
Responsibilities:
Greet guests in a friendly and professional manner and check them in and out of their rooms
Respond to guest inquiries and requests in a timely and efficient manner
Provide information about the resort's facilities, services, and amenities to guests
Coordinate with other departments to ensure guest needs are met and issues are resolved
Assist with reservations and room assignments
Handle cash, credit card, and other forms of payment accurately and securely
Maintain accurate and up-to-date guest information in the reservation system
Maintain a clean and organized Front Desk area
Provide administrative support to other departments as needed
Uphold the resort's standards of excellence in all interactions with guests and colleagues
Create daily and weekly booking reports
Qualifications:
High school diploma or equivalent; associate's or bachelor's degree in hospitality management or a related field is a plus
1-2 years of experience in a Front Desk or customer service role, preferably in a luxury hotel or resort setting
Strong communication, interpersonal, and customer service skills
Excellent organizational and time management skills
Ability to multitask and work well under pressure
Proficiency in Microsoft Office and reservation software
Flexibility to work weekends and holidays as needed
