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Form of work
SalaryJob Description
Qualifications
Minimum of 1+ years' experience in a similar role
Must have OpenTable and MICROS experience
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holidays (as needed)
Must be able to understand and communicate clearly with guests, members, and coworkers
Fluency in Spanish is preferred
Responsibilities
Registering guests, managing reservations, and providing information about court availability, rates, and amenities
Perform all check-in and check-out tasks
Act as first point of contact for members, guests and staff
Influence a fun and positive atmosphere by being approachable and professional
Maintain updated records of bookings and payments
Monitor courts and be able to manage court sheet during busy hours
Coordinate with the venue manager and overlook courts to ensure they are clean, maintained, and ready to use at all times
Oversee the opening and closing of the club
Send weekly newsletters to all members and guests detailing programmed events and club updates
Managed reserved parking sports and ensure they are readily available for designated visitors and VVIP guests
Assist the Seaplane management team in preparing analytical reports on court usage, memberships, sales etc.
Answer high-volume phone lines and confidently answer standard Q&A and inquiries
Provide excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency
Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
