Front Desk Receptionist

As a Receptionist, you will be the first point of contact for our company. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Tasks:

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

• Provide basic and accurate information in-person and via phone/email

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Update calendars and schedule meetings

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

• Does laundry, maintaining an ample supply of clean linens

• Provides information to patients by answering questions and requests

• Maintains patient confidence and protects operations by keeping information confidential

• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player

• Collects garbage at the end of each working week

• Reports any issues needing resolution to Physical TherapistsAll other duties as assigned

Education:

High School Diploma (or GED or High School Equivalence Certificate), Associates Degree preferred. Minimum of 1 year Experience in the Physical Therapy or like field required. Minimum of 1 year experience working in customer service, kinesiology, physical therapy setting or medical office preferred.

Specific Skills:

· Patient Relations – communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships. Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.

Basic Skills

· Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Speaking

Talking to others to convey information effectively.

· Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

· Service Orientation

Actively looking for ways to help people.

· Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

· Time Management

Managing one's own time and the time of others.