Front Desk Coordinator/Receptionist

Nails & Co Spa is seeking a skilled and enthusiastic Front Desk Coordinator to join our dynamic team. If you are passionate about the beauty industry, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Position: Front Desk Coordinator

Location: Salem/Beverly

Employment Type: Full-time and part-time

Responsibilities:

- Greet clients with a warm and friendly demeanor, providing exceptional customer service.

- Schedule appointments efficiently, manage the salon's booking system, and ensure accuracy in appointment records.

- Answer phone calls, respond to inquiries, and provide information on salon services and products.

- Maintain a neat and organized reception area, ensuring cleanliness and a welcoming ambiance.

- Process client payments, handle cash transactions, and maintain accurate records.

- Collaborate with salon staff to ensure smooth operations and exceptional client experiences.

- Assist with inventory management, product merchandising, and restocking as needed.

- Handle any client concerns or escalations in a professional and timely manner.

- Keep up-to-date with salon promotions, services, and retail offerings to effectively communicate them to clients.

- Contribute to a positive and cohesive team environment, fostering a culture of exceptional service.

Qualifications:

- Previous experience in a Front Desk or customer service role, preferably within the beauty or salon industry.

- Exceptional communication and interpersonal skills, with an ability to build rapport with clients and team members.

- Strong organizational and multitasking abilities, ensuring efficiency in managing appointments and administrative tasks.

- Proficiency in using salon software or booking systems (experience with Meevo is a plus).

- Positive attitude, with a passion for delivering outstanding customer service experiences.

- Ability to remain calm and professional in a fast-paced environment, managing competing priorities.

- Familiarity with salon services, products, and industry trends.

- Knowledge of basic cash handling procedures and accuracy in managing financial transactions.

If you are seeking an exciting opportunity to work in a thriving salon, we would love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience to [contact information].

Nails & Co Spa is an equal opportunity employer, and we welcome applicants from all backgrounds. We thank all candidates for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift

Ability to Relocate:

• Salem, MA: Relocate before starting work (Required)

Work Location: In person